Senior Regional Director of Operations - Capital Vacations

The Senior Regional Director of Operations is responsible for the overall operation and profitability of the designated resorts in their region through adherence to brand standards and effective leadership of all departments.

Responsibilities:

• Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.

• Resolve issues that cannot be handled by the department heads/managers, receives and resolves, or assist in resolving guest complaints, and personnel issues

• Responsible for representing Capital Vacations with the highest level of personal and professional integrity and character.

• Ensure all resorts within their region meets Capital Vacations and industry standards of excellence.

• Prepare annual budgets consistent with the expectations set forth by the board of directors and Vice President of Operations in advance of the established Budget Meeting Dates.

• Reviews monthly financial statements and makes necessary operational changes to adhere to budgetary guidelines.

• Review purchases made at the resort to ensure SOP adherence and budgetary guidelines

• Take effective action to control costs without sacrificing quality and service, including daily review of the revenue and payroll reports from the resorts

• Join local industry affiliated organizations that may be beneficial to the property or the company as a whole

• Review, monitor, and improve guest service scores and ensure resorts achieve top rankings within their respective resort brands.

• Ensure completion of reserve and extensive maintenance projects are on schedule and within budget, including PM maintenance programs for all resorts.

• Develop long-term operational and reserve plans for resorts which support the overall objectives of the company.

• Acts as a primary Capital Vacations liaison for; General Managers, onsite team members, the board of directors, vendors, contractors, insurance agencies, and other site-specific contacts.

• Conduct routine property visits to ensure brand standards and corporate compliance while maintaining written documentation with attention to follow up.

• Supervises the establishing of BOD and Annual Owner meetings, including dates, times, and locations, and disseminates the information to all necessary parties.

• Supervise and coordinates to cause the completion of all resort specific action list items, agenda, minutes, meeting notices, proxies, and ballot in preparations for all Board and Owner meetings.

• To be aware of and ensure adherence to all factors relating to safety and health, ensuring timely completion of meetings, training, and pertinent documentation under company policy and the brand standards, as well as federal and state regulations.

• Approve all mailings to the associations within the designated resorts in their region.

• Become familiar with and operate within both Capital Vacations Policies & Procedures as well as the individual resort Controlling Documents (Declaration, Master Deed & Bylaws) and federal and state laws that may apply.

• Perform any other duties that may be required to ensure proper property operations or budget adherence.

Qualifications:

• Bachelor’s degree or equivalent Industry job-related experience

• Minimum 5 years of management experience in timeshare or mixed-use resort operations