Senior Revenue Operations Analyst - Mirakl
Boston, MA
About the Job
Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.
Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.
Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy's, Decathlon, Kroger, Airbus, Toyota Material Handling and Sonepar.
Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.
Your Impact:
As a Senior Revenue Operations Analyst, you will strongly partner with the AMER Chief Revenue Officer (CRO) and business leaders to conduct business analyses and provide actionable insights. You will work to build and leverage global, centralized revenue operations processes, systems, expertise, and teams. Your role will be pivotal in ensuring that our revenue operations are efficient, scalable, and aligned with the overall business strategy. By driving data-driven decision-making and optimizing revenue streams, you will directly impact the company's bottom line.
What you will do at Mirakl:
- Support account executives with complex pricing modeling and configurations, ensuring accurate proposals and profitability.
- Partner with sales and marketing leadership to support U.S. Go-To-Market (GTM) strategy and align initiatives across departments.
- Collaborate closely with the AMER CRO and business leaders to conduct business analyses, provide key insights, and shape strategic decisions.
- Build and leverage global, centralized revenue operations processes, systems, expertise, and teams to drive efficiency and standardization across regions.
- Administer the internal Salesforce.com (SFDC) instance primarily for sales and marketing.
- Provide routine support and user maintenance for SFDC along with working with support on end-user issues.
- Manage and administer sales systems including but not limited to: HubSpot, Salesloft, Yesware.
- Drive best practices in adhering to data quality within our systems to enable effective decision-making.
- Continuously identify opportunities for operational improvements, process efficiency gains, and sales productivity increases.
- Assist in additional reporting and analytic projects to provide key insights for leadership.
- Design, configure, and test any administration of SFDC including but not limited to new packages, custom objects, workflow rules, custom fields, and validation rules.
- Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow, and reporting.
- Work collaboratively across functional teams to develop and advance sophisticated, quantitative analysis, translating internal and external data into actionable insights.
Qualifications:
- 5+ years of work experience in a Salesforce Admin role responsible for technical implementations, day-to-day operations, and long-term maintenance – preferably in a software or high-growth e-commerce company.
- Proven experience scaling a Salesforce instance to support fast-growing teams and complex business models.
- Strong analytical skills and the ability to translate complex data into strategic insights.
- Detail-oriented and deadline-driven, with a commitment to delivering high-quality results.
- Excellent written and oral communication skills, with the ability to communicate effectively across all levels of the organization.
- Demonstrated ability to recognize, analyze, and solve problems in a timely and organized manner using industry best practices.
- Salesforce.com Admin Certification preferred.
- Proficient in Google suite of products, as well as advanced experience with CRM and sales automation tools.
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you're ready to join a hyper-growth company at the heart of digital transformation for the world's most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you're not an exact match.
