Senior Sales and Business Development Director at Tayanasoftware

Tayana Mobility Technologies (TMT) headquartered out of Bangalore, India is the technology solutions arm of Jupiter Capital, an investment management firm based out of Bangalore and is the financial investor in the company. TMT is a Telecom Software Products company providing a wide range of products, solutions & services for Multi Services Communication Service Providers (CSP) globally. Having a rich diverse, proven experience of delivering over 350+ products in 22 years around core Telecom networks globally & having successfully seen through and adapted to rapid technology changes in Telecom from 2G to 5G today spanning across APAC, SAARC Countries, Europe, USA, Middle East, Africa & Indian Ocean RIM Countries.

Some of our key Core network products & solutions include PCRF for Data & VoLTE, Converged Real-time Rating & Charging, Unified Policy control & charging etc., with Digital Stack offering consisting of Telecom Big Data Analytics platform, Loyalty & Campaign Management, Omnichannel Self-care, Mediation, eKYC, Mobile Financial Services / Mobile Money / Electronic Top-up, Consolidated Messaging Platforms (USSD Gateway, SMSC, and Notifications) etc.

Key Responsibilities:

1. Existing Account Management (40%):

• Maintain and strengthen relationships with current telecom clients
• Ensure high levels of customer satisfaction and retention
• Identify upselling and cross-selling opportunities within existing accounts
• Conduct regular account reviews and strategic planning sessions
• Resolve any issues or concerns to maintain strong partnerships
• Co-ordinate with internal teams for any escalations and take the lead with clients to ensure timely resolution
• Ensure a high level of Financial management in terms of Invoicing and collection.

2. Account Farming (30%):

• Develop strategies to expand business within the current client base
• Identify new departments or divisions that could benefit from BSS/OSS solutions
• Create tailored proposals for additional products or services
• Collaborate with technical teams to design expanded solution offerings
• Negotiate contract expansions and renewals

3. New Account Hunting (30%):

• Identify and pursue new potential clients in the telecom industry
• Develop and execute strategies to penetrate new accounts
• Build relationships with decision-makers in prospective client organisations
• Create compelling pitches and presentations for new business opportunities
• Navigate complex sales cycles to close deals with new clients

Required Skills:

• Deep understanding of telecom industry trends and BSS/OSS technologies
• Proven track record in account management, farming, and new business development
• Excellent and proven track record of participating in RFI/RFP and submitting the techno-commercial proposal
• Strong negotiation and presentation skills
• Strategic thinking and business acumen
• Excellent communication and relationship-building abilities
• Ability to balance multiple priorities across existing and new accounts

Experience: 15+ years of experience in Telecom VAS, OSS and BSS.

Ideal Candidate:

• Bachelor’s Engineering Degree in Computer Science, Electrical & Electronics