Senior Salesforce Process Engineer - Delta Air Lines Inc.

Delta IT is on a journey of transformation. We are changing the way we do business from top to bottom. As thought-leaders within Delta, we strive to create meaningful and innovative solutions and are looking for team members to help us realize our vision. Join us on our transformation journey in becoming a world-class IT organization at the world's best airline!

Delta’s Salesforce COE is responsible for enabling all business units who adopt Salesforce products – this means you need to be naturally curious, driven to understand by asking questions, focused on optimization, willing to explain to less experienced team members both in IT and the business, and able to quickly pivot between diverse business units with widely differing goals. It’s critical as a member of the COE to be a standard-bearer for best practices, Salesforce knowledge, and making Delta a better place. 

The Senior Salesforce Process Engineer role is one of solution-oriented design. This role partners with our various domains to ensure programs involving Salesforce have a sound architecture. The Senior Engineer will help design effective, efficient innovative Salesforce solutions, defining modernization and improvements to existing systems, and combining a high level of Salesforce expertise with aviation industry standards to drive change and innovation across business lines. This high-level role requires aptitude in understanding current business needs and anticipating future business needs, while designing integrated solutions that are agile, durable, and stabile.  

Responsibilities include:

• Serve as technical lead and architecturally oriented SME for Salesforce applications at Delta
• Lead development teams on and offshore
• Liaise with business stakeholders to ensure the roadmaps do not conflict from a technical perspective and also stay closely aligned to Salesforce best practices and Delta's IT posture
• Lead design of new applications and integrations
• Salesforce Messaging in App on Web deployment experience in an operationally critical function using mobile app publisher
• Robust service cloud knowledge in how to scale out for multi-faceted teams where some functions, but not all, are overlap and sensitive data cannot be shared across teams
• Salesforce LWC usage for custom functions within a standard mobile publisher app
  

This position will be in Atlanta GA, or Minneapolis, MN.

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives 
• 401(k) with generous company contributions up to 9% 
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health 
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals 
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

• Bachelor's degree in computer science, Information Systems or related technical field, or related experience.
  
• 6+ years of professional experience in software architecture or senior software engineering capacity at enterprise scale
• Understanding of AWS services such as IAM, VPCs, EC2, EBS, KMS, Airflow, GLUE, S3, RDS, Lambda, AWS Config, etc.)
• Deep understanding of Salesforce Sales, Service, Experience Clouds, Event Monitoring, Marketing Cloud.
• Fluency with one or more scripting/coding languages such as Java, Javascript, REST, JSON, Python
• Ability to dig into a technical problem and lead troubleshooting sessions when necessary
• Demonstrated ability to mentor and develop junior engineers and developers with best practices
• Deep sense of ownership and accountability
• Deep understanding of risks and benefits for solutions that meet the business needs 
• Strong organizational and analytical skills with attention to detail, able to work effectively with domain partners across IT to ensure Salesforce solutions are following Delta’s established patterns and frameworks
• Platform architecture skills including site reliability engineering, quality and testing, system design and integration, and implementation from the ground up
• Experience in leading design and development of Sales solutions on Salesforce platforms that scale across Delta’s divisions
• Experience defining and maintaining accountability to architectural design patterns and serving as a technology domain’s subject matter expert
• Experience in CICD, TDD and DevOps within Salesforce
• Experience developing POCs and passionate about innovation of new solutions
• Demonstrated ability to think strategically about business, product, and technical challenges 
• Consistently prioritizes safety and security of self, others, and personal data. 
• Embraces diverse people, thinking, and styles. 
• Possesses a high school diploma, GED, or high school equivalency. 
• Is at least 18 years of age and has authorization to work in the United States.