Senior Service Account Manager - CS Erickson
Grand Haven, MI 49417
About the Job
About CS Erickson
We deliver insights, simplicity, and confidence in every interaction. From electrical engineering to AV equipment and installation, we pride ourselves on being your solutions partner. Going the extra mile is how we approach each and every project. Our expert craftsmen take pride in their quality installations. We treat each customer facility as if it were our own.
If you have an interest in being part of a team that's working to forge new paths and find unique ways of improving people's lives, we have a limited number of opportunities for select individuals. The culture is fast-paced, self-starting, and tremendously rewarding for those who enjoy an entrepreneurial mindset and workplace.
About the role
As a Senior Service Account Manager at CS Erickson, you will be responsible for managing and nurturing key client relationships to ensure the highest level of satisfaction and retention. You will collaborate closely with internal teams to understand client needs, resolve issues, and identify opportunities for upselling and cross-selling. The ideal candidate will have a proven track record in customer service, account management, and a deep understanding of our industry
What you"ll do
- Manage the company's key service accounts by developing and nurturing strong relationships.
- Understand and anticipate clients" needs, concerns, and preferences to offer tailored solutions.
- Regularly communicate with clients to provide updates on products, services, and promotions.
- Respond promptly to client inquiries and resolve any issues or challenges that arise.
- Identify and pursue new business opportunities within the electrical service contractor market.
- Actively seek out potential clients and conduct sales presentations and meetings.
- Meet and exceed sales targets set by the company management.
- Develop and execute sales plans to achieve business objectives.
- Negotiate contracts and pricing agreements to ensure mutually beneficial outcomes.
- Provide accurate sales forecasts and reports to the management team.
- Stay up-to-date with the company"s products, services, and industry trends.
- Promote and demonstrate the value of the company"s offerings.
- Identify opportunities for cross-selling and upselling additional products or services.
- Coordinate with internal teams to ensure timely and efficient delivery of products and services.
- Address and resolve customer complaints in a professional and effective manner.
- Conduct training sessions or webinars to educate clients on product features and usage.
- Monitor industry trends, competitor activities, and market developments.
- Gather insights from clients to provide feedback to the product development and marketing teams.
- Assist in developing and managing the annual account management budget.
- Provide input for forecasting sales and revenue projections.
Qualifications
- Journeyman or Master Electrical license
- Bachelor's degree in business, Sales, Marketing, or a related field.
- 7+ years of experience as an Electrical Service Account Manager or similar role
- 3+ years of experience managing 2-3 major accounts, averaging a total of 2.5M in revenue per year
- Strong understanding of electrical products, services, and applications.
- Exceptional communication and interpersonal skills.
- Ability to build rapport and maintain strong relationships with clients.
- Strong negotiation and problem-solving abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Willingness to travel to meet clients and attend industry events.
- 3-5 years of electrical field experience
- Strong proficiency in software and tools (e.g., Accubid, McCormick, Bluebeam, Procore, Plangird) and Microsoft Office Suite
Winning Behaviors and Competencies
- Real-time Communication is key to success: We will communicate real-time to our team members and clients.
- Knowing our projects is key to success: Preplanning and continuous planning habits lead to success. We will preplan every project, every time, no exceptions.
- Responsiveness is key to our success: We will deliver on time on all commitments and approach every request with a sense of urgency. This is our differentiator.
- Accountability is key to our success: I have a clear understanding of what I am responsible for and will ensure I have enabled good routines and habits that ensure successful outcomes.
- We are professionals and will hold ourselves to the highest standards: The services and products we deliver will represent this belief. In return we will become role models for our youth, enhance our brand reputation and provide high value outcomes and exceptional experiences for our partners and clients.
CS Erickson is an equal opportunity employer
CS Erickson extends equal employment opportunities to qualified applicants and employees regardless of an individual's race, color, religion, national origin, age, sex (including pregnancy, gender identity, and sexual orientation), disability, marital status, military service, height, weight, genetic information, or any other reason protected by law.
Assistance
CS Erickson is committed to working with and providing reasonable accommodation to applicants with disabilities. CS Erickson will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation.
Physical Requirements
- Maneuvering on uneven ground and climb ladders
- Must be able to regularly lift and/or move up to 35lbs
- Must be able to work on feet for prolonged periods of time while using tools and perform repetitive actions that entail frequent bending and stooping
PI253494609
Source : CS Erickson
