Senior Service Advisor - Motor Coach Industries

MCI is North America’s public and private market motor coach leader. Products include the luxury J-Series (an industry best-seller for over a decade), the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE™ and MCI D45 CRT LE CHARGE™. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry’s only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at www.mcicoach.com.

POSITION SUMMARY

Primary point of customer contact for service at MCI.  Greets customers on arrival and ensures customer is comfortable.  Prepares repair order for in-processing of coach.  Ensures customer is informed at all times as to repair status of coach by communicating the estimate of charges, changes needed to repair order, closes repair order and delivers completed coach to customer.  Also attempts to up-sell where possible.  Administers warranty claims.

WHAT YOU WILL DO:

• Greets customer and process check-in paperwork ensuring customer is comfortable at all times.
• Communicates with the customer, in person or on the phone, on status of estimate, changes and up-selling.
• Opens, changes and closes repair orders.
• Administers and determine warranty claims.  Advises customers.
• Formalizes all estimates from the shop for presentation to the customer.

WHAT YOU NEED TO BE SUCCESSFUL:

• 5 years service operations and customer service preferably in automobile dealership in a service writer role.
• Strong organizational and PC skills.  
• Basic knowledge of motor coach repair.
• High School diploma required.

WHY JOIN OUR TEAM:

• Eligible for benefits on first day of employment:
• Vision plan with $0 paycheck contribution 
• Company Paid HSA (Health Savings Account) Contribution when enrolled in the High Deductible medical plan with HSA 
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) available
• Company paid Basic Life, AD&D, and short-term disability insurance
• Employee Assistance Program 
• Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance 
• Paid holidays 
• Paid time off
• Modern and clean work environment
• Competitive wages
• Ongoing training and development through a variety of initiatives

OUR WHY: 

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.nfi.parts, www.alexander-dennis.com, www.arbocsv.com, and www.carfaircomposites.com.