Senior Service Desk Technician- Hybrid Work Opportunity, Roanoke VA - Cantey Technology Consulting,

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Company Profile

Our company helps our clients with IT so they can focus on running their business, law firm, school, or medical practice. We also do schools and contracting work for large organizations. Big picture - We do all sorts of things, from designing networks to providing ongoing maintenance; we are the company that our clients call for everything from basic computer support to hosted solutions to network management. Some clients want to push the envelope with new technologies, and some want to keep costs minimal.

To be an awesome and incredible teammate, we search for candidates who can be part of our culture and share our Core Values:

·       Client First: Respond quickly and help our clients get what they want from technology. Build trust by operating ethically.

·       Process Oriented: Always think about the next step in the process.

·       Eager to Learn and Grow: Pick up the ball and run with it. Try new things.

·       Positive Team Player: Work together to help clients and teammates.

·       Problem Solver: Find the root cause and fix it.

We are looking for great people who are excited about technology and enjoy dealing directly with end-users. We're fanatics about customer service. We run a responsive and professional operation and love what we do. (OK, we don't love it every day but most days we do). We want to build our team with people who want to learn about the latest technology and contribute to our award-winning team. Every day is different over here, and you must appreciate the thrill of thinking quickly on your feet.

Position Summary

We seek an experienced Level 2 System Administrator to work out of our Roanoke, VA, location and some onsite at client locations when needed. The right future teammate will possess a strong work ethic, discipline, attention to detail, and amazing teamwork. You will need to be good with time documentation and management and enjoy solving all challenges for our clients, from a simple password reset to as complicated as a major outage. 

We typically work around 40 hours per week, although sometimes we work longer and later. (In IT support, things can go crazy, and we have to work late sometimes.) Our office support hours are 8:00 AM until 5:00 PM EST. I would be lying if I said those were cushy hours playing Xbox or PlayStation. That's not our day - we are kept on our toes, helping small to medium-sized businesses from every industry, and students and school districts move from one issue to the next. Each of our technicians takes turns being on call after hours, about one week every five months. It's not always a favorite, but it comes with the territory, and our number one priority is taking care of our clients.

Responsibilities

·       Working with a team of service desk technicians to support and maintain customer environments

·       Support and maintain different client environments remotely and onsite.

·       Work with the guidance of Senior engineers and supervisors to develop best-practice solutions.

·       Overseeing client networks for potential issues or concerns before they become a problem.

·       Enforce policies for standardizing systems.

·       You must provide your own smartphone, but we do pay a stipend.

·       Company vehicles are available but are not guaranteed, so please have reliable transportation.

·       Must be fun to work with and understand humor.

Qualifications and Skills

·       Minimum three years of experience in Microsoft Windows 10 and/or Apple OS

·       Basic networking experience (DHCP, TCP/IP, etc.)

·       Working Knowledge of Microsoft Windows Server 2012/2016/2019

·       Working Knowledge of Microsoft Office 365 and associated applications like Teams, SharePoint, and OneDrive

·       Working Knowledge of Microsoft Azure or AWS is a plus

·       Familiarity with researching communication networks

·       Broad knowledge of hardware, software, operating systems, and tools for LAN and WAN administration

·       Strong troubleshooting and critical thinking skills.

·       Detail orientation and the discipline to do proper documentation and keep track of time. (This is really important. Again, this is really important.)

·       Experience with ticketing systems

·       Minimum Associate Degree or equivalent experience required

·       Certifications Desired: Network +, Security +, A+

Why Cantey?

Voted one of South Carolina’s Best Places to Work in 2023, Inc 5000 Fastest Growing Companies List 9 years running, and we have an outstanding reputation for best-in service and state-of-the-art technical support by our clients with a 95% retention rate. What makes our company such a great place to work are the internal career advancement opportunities, the compensation package (think Health, 401K match, Tuition Reimbursement…), and most importantly the people that you get to work with every day.

If, after reading all this, it sounds like a career and the company for you, then what are you waiting for? Apply now!