Senior Service Technician Hagerstown, MD - Brady Industries

About BradyPlus

In October 2023, BradyIFS merged with Envoy Solutions to become the largest independent janitorial supply and foodservice distributor in the United States. As BradyPlus, we collectively service more than 55,000 customers from nearly 180 distribution points around the country. BradyPlus focuses on solution selling, customer education, and product expertise in key commercial market segments including hospitality, education, restaurants, healthcare and more. We are THE destination for talent and careers. Come be a part of a growing organization and a winning team!

Senior Service Technician

A Senior Service Technician's job consists of a variety of specialized duties. This is position is responsible for maintaining equipment repairs at the Brady Service Repair Center or on site at customer's locations and troubleshot and repair equipment upon customer request. In addition, this position performs scheduled planned maintenance service as well as service calls, schedules service repairs to ensure proper and timely repairs are completed, coordinate with dispatch daily and maintains accurate paperwork on repairs preformed.

Requirements/Abilities:

• High School diploma or equivalent, technical school desired
• 5-7 years' experience in similar environment
• Mechanical and electrical experience required.
• Strong written and verbal communication skills
• Strong customer care skills
• Valid driver's license, good driving record, and ability to safely operate equipment.

Responsibilities:

• Must have working knowledge of troubleshooting, diagnosing and repairing floor care equipment, auto scrubbers, vacuums and electrical systems.
• Must have a solid understanding of the various systems used throughout the company.
• Assist management in troubleshooting problems as they arise and identify and address potential areas of concern.
• Has the responsibility to safely maintain the physical condition and appearance of the facility and keep it clean and in working order.
• Picks-up and delivers equipment or repairs on-site.
• Provides customer training on the use and maintenance of service equipment.
• Follows all applicable safety guidelines, government regulations, company's safety manuals and/or stated safety policies.
• Follows-up on all customer requests and questions to ensure appropriate response is made and customer is satisfied.
• Maintains a service van and its inventory.
• Process paperwork upon completion of each repair preformed. Maintain a professional appearance and attitude.
• Collaborate with team member to assess and respond to service issues.
• Treats all customers, both internal and external, with respect and courtesy.
• Delivers excellent customer service to internal and external customers.

Benefits:

• Competitive wages
• Excellent Benefits including medical, dental, vision, supplemental and disability insurance
• 401k with company match
• Ten paid holidays a year
• Paid-time off

Brady is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, sexual orientation, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. Successful candidate must pass pre-employment background check and drug screen.