Senior Service Technician - New England Air Systems

New England Air Systems is looking for a Service Technician to serve our Vermont and New Hampshire customers. A strong applicant will have have 10+ years of experience with HVAC/R, the necessary certifications and experience to include large HVAC, refrigeration systems, and chillers to service our West Lebanon location. The successful candidate is a good problem solver, has high attention to detail and strives for excellence both in execution and in customer satisfaction.

ln this role, you will be responsible for responding to New England Air Systems customers’ needs by performing preventative maintenance inspections and emergency service on heating, cooling and refrigeration systems.

Essential Functions / Responsibilities

• Perform routine and emergency service on commercial/industrial heating and air conditioning equipment.
• Perform routine and emergency service on commercial and process refrigeration systems, including rack refrigeration.
• Perform maintenance on commercial/industrial heating and air conditioning equipment.
• Perform maintenance on commercial and process refrigeration systems.
• Communicate regularly with the dispatcher regarding job information and status.
• Interact in a professional manner with customers to answer their questions.
• Understand and apply local & federal codes (including but not limited to NFPA 54, NFPA31, EPA, and CSD1).
• Troubleshoot and repair all portions of the equipment required.
• Competency in reviewing engineering drawings.
• Check and document the integrity of all components and their installation.
• Prepare records and reports.
• Submit requests for supplies and equipment.
• Understand operation of stand-alone type controls.
• Technician will be required to apply proper refrigeration practice, also understand and apply proper brazing techniques.
• Accurately and effectively fill out start up reports and EPA forms.
• Conduct comprehensive inspections of HVAC systems to identify potential issues and ensure compliance with industry standards.
• Utilize advanced troubleshooting techniques to diagnose and resolve technical issues, minimizing downtime and optimizing system performance.
• Interpret technical documentation to facilitate accurate installation and maintenance procedures.
• Provide ongoing support to clients and internal teams, offering expert guidance and assistance to address any concerns or challenges.
• Maintain meticulous records of service activities, including maintenance schedules, equipment specifications, and client communications.
• Troubleshoots and resolves basic HVAC mechanical, electrical, and controls problems. 
• Provide on-the-job-training to service apprentices when required.
• Complete all timecards, work orders and purchase orders in timely manner.

Competencies

• Self-starter
• Maintain a consistent work schedule, arriving to work on-time daily
• Provide ongoing support to clients and internal teams, offering expert guidance and assistance to address any concerns or challenges.
• Maintain meticulous records of service activities, including maintenance schedules, equipment specifications, and client communications.
• Stay informed about the latest advancements in HVAC technology and industry best practices, continuously enhancing your skills and knowledge base (company paid).
• The ability to make decisions and solve problems.
• Interact with fellow employees and outside vendors, and customers in a cooperative, professional, and positive manner.
• A positive attitude and the ability to function effectively in a team-oriented work environment.
• Engaged and attentive and with the ability to apply what is learned.
• Good communication skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times successful environment.
• Ability to lift and/or carry up to 75 pounds occasionally and 50 pounds repetitively
• The ability to climb and work from up to a 40-foot ladder 

Qualifications

• At least ten years related experience required.
• OSHA 10 or OSHA 30
• Universal EPA certification
• Vermont Type S electrical license
• VT and/or NH Natural gas certification
• VT and/or NH LP gas certification
• NH and/or VT NORA Silver oil certification
• Valid driver’s license

We are proud to offer a strong team atmosphere, ample internal support, a focus on safety and a healthy work/life balance. Our company has been voted one of the best places to work in Vermont for 5 years in a row. 

 NEAS provides industry leading pay and strong medical, dental, vision, life, disability, and 401K benefits. 

 Other benefits include:

• Service van, with drop down ladder rack and abundant storage inside
• Company supplied tools (recovery machine, vacuum pump, cordless drills, etc)
• Company iPhone & iPad
• NO residential work
• No third party/mall type customers

Join our team and contribute to our mission of delivering exceptional service to our valued customers.