Senior ServiceNow Architect at Elegant Enterprise- Wide Solutions Inc
Baltimore, MD 21202
About the Job
Job Description:
Duties / Responsibilities
Duties / Responsibilities
- configure, and customize the ServiceNow platform to meet the organization's specific needs and requirements from multiple teams within the organization.
- Define and manage data structures, such as tables, fields, and relationships.
- Architect, design, and implement business rules, workflows, and UI policies.
- Define roles, and groups required for each workflow; access and permissions based on organizational requirements.
- Provide support for workflow or story related issues.
- Enhance the existing Incident management workflows and define SLA’s and Approvals
- Design and implement Problem Management processes in ServiceNow according to Agency requirements
- Design and implement theChange Management module according to the Agency requirements and ITIL best practices
- Design and implement the Service Catalog.
- Create and manage service requests and service offerings as defined by the Agency
- Integrate ServiceNow with internal applications.
- Implement automation through workflows, scripting, and orchestration
- Develop and maintain reports and dashboards to provide insights into IT service performance.
- Customize and configure reporting tools within the ServiceNow platform.
- Plan and execute platform upgrades.
- Manage patches and updates to ensure the platform's security and stability.
- Design and implement the Knowledge Management module.
- Identify and address issues related to performance and scalability as needed.
- Provide training to end-users and other administrators.
- Document configuration changes, processes, and best practices.
- Design and implement the ServiceNow CMDB as defined by the Agency
Note: The Consultant must be flexible to work overtime as needed, including weekends, holidays, and off-hours.
Minimum Qualifications
- A minimum of five (5) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications at an expert level.
- A minimum of five (5) years of proven experience as a ServiceNow architect, administrator, or similar role.
- A minimum of five (5) years of experience designing and creating incident, problem, and change management modules in ServiceNow, developing and maintaining the Service Catalog.
- A minimum of two (2) years of demonstrated success in configuring and customizing the ServiceNow platform, including knowledge of tables, fields, forms, and workflows.
- A minimum of two (2) years of experience managing user accounts, roles, and groups, enforcing access controls and permissions.
- Familiarity with integrating ServiceNow with other systems and applications.
Preferred Qualifications
- A minimum of eight (8) years of experience architecting the ServiceNow platform.
- A minimum of five (5) years of experience with ServiceNow development, including creating custom applications and modules.
- A minimum of five (5) years of experience in performance tuning and optimizing the ServiceNow platform for scalability and responsiveness.
- Experience with planning and executing ServiceNow platform upgrades and migrations.
- Proficiency in advanced scripting languages within the ServiceNow platform, such as GlideScript (JavaScript) or AngularJS.
- ServiceNow Certified Implementation Specialist certifications in specific modules, such as IT Service Management (ITSM), Service Catalog, or other relevant areas.
- ServiceNow Certified System Administrator (CSA) certification.
- ITIL (Information Technology Infrastructure Library) certification.
- Ability to create and customize reports and dashboards within ServiceNow.
- Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB).