Senior ServiceNow ITOM Engineer - Cable One Inc.

At Sparklight / Cable one and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

What you will do to contribute to the company's success

• Administer and maintain the ServiceNow ITOM modules, including (but not limited to) CMDB, TNI, Service Mapping, and HAM.
• Develop and implement ITOM solutions to enhance the accuracy and completeness of the CMDB.
• Oversee the integration of ITOM modules with other ServiceNow applications and external systems.
• Conduct regular audits of the CMDB to ensure data integrity and compliance with company standards.
• Collaborate with cross-functional teams to gather requirements and implement ServiceNow ITOM best practices.
• Create and maintain detailed documentation for ITOM processes, configurations, and workflows.
• Provide technical support and troubleshooting for ITOM-related issues and enhancements.
• Develop and deliver training programs for end-users and administrators on ITOM functionalities and processes.
• Monitor system performance and implement optimizations to improve efficiency and effectiveness.
• Stay current with ServiceNow updates and industry trends to continually enhance ITOM capabilities and performance.
• Conduct training for new technology integration, technology upgrades, new product design, and implementation to relevant Sparklight team members.
• Serve as the technical leader of a small team dedicated to ITOM management, providing guidance and mentorship
• Perform on-call duties and overnight production changes as assigned.
• Possible future opportunity to move into a Supervisory role over a small ITOM team.

Qualifications

• Bachelor's degree from a four-year college or university preferred.
• Minimum five years of related progressive experience in a ServiceNow ITOM role required.
• Previous working background in an MSO (Multiple System Operators) in the cable industry preferred.
• Proven ability to satisfactorily complete the functions of the ServiceNow ITOM Administrator role as it relates to CMDB, TNI, Service Mapping, and HAM.
• Proficiency in scripting languages such as JavaScript, PowerShell, and Python.
• Strong understanding of IT infrastructure, including servers, networks, databases, and cloud services.
• Experience with REST/SOAP web services and integrations.
• Expert-level experience in ServiceNow, specifically related to ITOM modules.
• In-depth knowledge of ITIL processes and best practices.
• Familiarity with Agile methodologies and project management principles
• Ability to work collaboratively in a team environment and lead a small team.
• Must be flexible and able to work on-call outside business hours.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Certification: ServiceNow Certified Implementation Specialist - ITOM.
• Certification: ServiceNow Certified System Administrator.
• Certification: ITIL Foundation Certification.
• Certification: ServiceNow Certified Application Developer.
• Certification: Certified Information Systems Security Professional (CISSP).
• Certification: CompTIA Network+ or Security+.

Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise , respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans - start when you start!
• Life insurance (self, spouse, children)

• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

• FREE Cable One services for associates who live in a serviceable area
• Up to $75/mo. stipend for cable/internet services (Phoenix associates only)

We're an Award-Winning Organization!

• Forbes' "America's Best Midsized Employers" 2021-2023

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

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