Senior Servicing Representative - Hired by Matrix

Pay Rate: 22.00-24.00 $/Hour

 
At-a-Glance:

Are you ready to build your career by joining a global financial institution. If so, our client is hiring a Senior Servicing Representative.

Position Type:
Contract
Onsite

Required:
 

• Must be dependable, well-organized, detailed oriented, self-starter with the ability to define work scope, tasks, and utilize resources in order to meet established Service Level Agreements. Act with a sense of urgency and a can-do attitude to address business need and accomplish goals
• Ability to facilitate discussion; ability to quickly obtain relevant facts to resolve a problem is vital.
• Anticipates customer needs and consistently meets or exceeds their expectations.
• Must be:
  • Available to work varying shifts dependent upon volume and/or business need.
  • Able to work in a quota driven environment
  • Have excellent communication skills oral and written - including the ability to write and listen carefully and convey information accurately.
• Acts and communicates in a way that demonstrates a high regard for internal and external customers
• Promote collaboration and teamwork and willingness to help others in and across the firm.
• Maintain acceptable service levels and be able to continue to work effectively by remaining calm, confident, positive and clear minded regardless of the situation.
• Demonstrate active learning-continuously seeking opportunities to develop a deeper understanding of the business
• Computer Literacy Microsoft Office Suite
• Previous experience with Legacy internal systems is preferred
• Previous New Account experience is preferred
• Proven ability to learn other software packages

Responsibilities:

• The Senior Servicing Representative is responsible for evaluating PATRIOT Act verification exceptions, incoming documents and inquiries, performing associated research, and making a determination as to the right course of action for each result, inquiry, or document.
• The Representative must develop subject matter expertise across the department and have the ability to apply that knowledge in determining document validity.
• The Senior Servicing Representative is also responsible for ensuring document compliance based on account type and taking the appropriate steps to remediate or close accounts that are out of compliance.

 Get in Touch:

If you think you'd be a good match, submit your resume and reach out to Naveen at ((862) 946-6344 to learn more.
 
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