Senior Site Manager (Cobblestone Court, Crane Ordway & Renaissance Box) - Aeon

Organization Background

Aeon is a nonprofit developer, owner and manager of quality, affordable homes in the Twin Cities. Since 1986, the award-winning nonprofit has built or renovated 5,900 apartments and townhomes. These homes provide stability to thousands of people each year. At Aeon, we believe everyone deserves a home. But the threat of homelessness is real. Too many people are struggling to make ends meet. One illness, one day without work, one family emergency, could leave them with nowhere else to go. Together, we will act boldly to create and preserve quality, affordable homes for those who need them most. With Aeon, you'll discover hard work that's worth it. Learn more about Aeon at www.aeon.org.

Position Summary

We are seeking an experienced property management professional with exceptional leadership, business and financial management, planning/problem solving and customer services skills to join our team! The Senior Site Manager is responsible for the overall management and maintenance of Aeon's property. This position will oversee the day-to-day operations of Cobblestone Court, Crane Ordway and Renaissance Box, 214 apartment homes in Maplewood and Downtown St. Paul, MN. They will ensure that the property is well-maintained, residents are supported, and all aspects of the property run efficiently. This role involves supervising on-site staff, coordinating maintenance and repair activities, managing budgets, and ensuring compliance with safety regulations. The Senior Site Manager acts as the on-site leader, and ensures the building is a maintained, clean, and welcoming place for residents and guests. The Senior Site Manager reports directly to the Portfolio Director.

Key responsibilities include, but are not limited to:

Lead, motivate, and direct staff

• Ensure effectiveness of staff through ongoing training, mentoring and working through performance matters in an effective and timely manner.
• Perform timely and informative annual reviews for each direct report.
• Ensure growth of the team by offering them the opportunity to attend various seminars and classes, and actively participate and engage in growth opportunities as well.
• Use delegation skills to effectively manage time.
• Train and verify training of direct reports while holding them accountable to follow Aeon's policies and procedures.
• Act as a mentor for less experienced Site Managers and Assistant Site Managers.

Leasing & Marketing

• Meet property occupancy goals as set by the budget/organization.
• Work in partnership with the Marketing Department and marketing/advertising service providers.
• Lead the full leasing process including managing the waitlist process, complete showings, accept and process applications and complete all move-in tasks.
• Maintain resident retention by completing lease renewals/recertifications.

Financial Management

• Support the development of annual operating budgets for assigned properties.
• Create monthly financial variance reports.
• Support annual capital expenditure projections to protect and maximize assets.
• Effectively monitor and collect on property receivables.
• Control expenses and optimize property profitability by managing to the annual budget.

Customer Service and Relationship-Building

• Ensure that Aeon's residents and guests are appropriately served in a positive, welcoming environment.
• Work with other Aeon team members and outside parties to help Aeon residents maintain housing stability and to support them in making a Home.
• Lead and guide customer service strategies in a culturally responsive manner, ensuring consideration for differing needs and expectations of residents, team members, vendors, and community members.

Physical Asset Maintenance and Supervision of Contractors

• Responsible for the maintenance and upkeep of the physical asset by guiding the maintenance team.
• Consistently monitor and follow up on timely and accurate completion of resident and common area work orders.
• Inspect property and take action if hazardous or potential liability situations exist.
• Continually monitor vendor invoices and performance.
• Inspect apartment home turns to verify that unit is ready for occupancy.
• Prepare and monitor for quality inspections including but not limited to REAC, Section 8, and MPHA.

Affordable Housing Compliance

• Meet directly with Aeon residents and complete housing eligibility certifications, following through with all steps in the affordable housing compliance process, ensuring accuracy and timeliness of all certification files.
• Prepare for and successfully execute property inspections with monitoring agencies.
• Assist the Compliance Team as needed by providing information and documents to keep the property in compliance with outside funding/oversight agencies.

Administrative Management

• Ensure quality employee selection, training, performance and assure that all supervised employees comply with the appropriate policies, procedures, and performance expectations.
• Ensure property files and records are maintained according to regulatory requirements and Aeon policies and procedures.

Skills & Qualifications

• This critical position requires at least 3+ years of multi-site large and/or challenging multifamily experience with a proven track record of facilitating teamwork.
• Must have demonstrated success managing at least 200 units and leading, training and developing teams of at least 3 team members.
• Affordable housing including but not limited to Section 8 and Tax Credit experience required.
• Must possess proven abilities in high-level financial analysis, property budgeting and reforecasting with superb attention-to-detail and follow-through.
• Experience working with individuals experiencing or significantly impacted by mental health, substance use, poverty, and trauma is preferred.
• Demonstrate strong leadership and community-building abilities with team, residents and community members.
• Demonstrated ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
• Must be a resourceful, problem solving, relationship-building, seeker of excellence, with a commitment to Aeon's mission
• Solid and proven work ethic with the ability to use good judgment, prioritize and execute wide-ranging workload in a fast-paced environment.
• Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.
• Valid Drivers' License, reliable vehicle and vehicle insurance required.
• Physical Requirements:
  • Ability to lift up to 10lbs.
  • Ability to reach above and below the shoulders.
  • Ability to sit and stand for extended periods of time.
  • Ability to complete daily tours between properties including but not limited to inspecting grounds, hallways, stairwells, and apartment homes.
  • Ability to file, open and close file drawers, and enter data into a computer for extended periods of time.
  • Ability to withstand external weather conditions.

Compensation, Hours & Location

Compensation is commensurate with experience. Aeon offers an impressive benefit package that includes medical, dental, vision, life insurance, short-term and long-term disability, retirement plan, generous paid time off and an employee assistance program.

This full-time position offers mostly Monday-Friday, daytime hours. Typical work schedules are 8:30am-5pm, but there is some flexibility in these hours to accommodate the needs of the position and the staff person. Variations to this schedule may occur for planned resident and community events, meetings along with property need. This is an in-person position and will office at the property. Occasional work at Aeon's Central Office, training facilities and other properties will occur.

This position will join the Aeon management on-call rotation for one week about every 5-6 weeks. This requires the ability to make management decisions while on-call.

If you are interested in applying for this position, please visit: https://aeonmn.applicantpro.com/jobs/3495614

Position is open until filled.

Aeon values a diverse work environment. Individuals with disabilities, persons from BIPOC communities, the LGBTQ+ community, and people from underrepresented communities are strongly encouraged to apply.

Aeon is an Equal Opportunity / Affirmative Action Employer

Employees and residents are encouraged to apply.