Senior Software Engineer at Confidential company

Senior Software Engineer, Sustaining

Location: Plano, TX (3 days/week onsite)

Length: Initial 9-months (could convert)

Description

If you are a great developer, with passion for security and technology, come join the team of Software Engineers and take part in defining and driving the future world-wide market leading product suite consisting of:  Network Access Control, Endpoint Compliance, Mobile Control, and Intrusion Prevention. 

Applications range from Client / Server applications to Web apps for a Network Access Control solution, running on both Windows and Linux systems.

Responsibilities

• Duties involve analyzing customer escalation issues and to work with cross-functional teams (Development Engineering, Customer support and Account teams) to ensure smooth flow of information in resolving critical customer issues
• Provide technical leadership on the team as needed
• Development of new security features and maintenance of existing ones
• Handle the resolution of technical issues by doing the following:
  • Analyze the available data to identify and narrow down root cause
  • Investigate the technical issue
  • Attempt or drive reproduction of customer issue in house
  • Describe in detail the issue to support engineers or customers
  • Identify and develop the software code changes to resolve it.
• Analyze and report defects on software to improve conformance, stability and supportability
• Understand customer network architecture and design and accordingly provide alternative solutions when applicable to achieve greater stability or performance.  
• Provide technical leadership to internal teams
• Mentor other Engineers on techniques and methodologies of troubleshooting and supporting ForeScout products and solutions
• Actively suggest and describe ways to improve the supportability of ForeScout products.
• Use Kanban development methodology to deliver on tasks
• Familiar with Atlassian tool set, including Jira, Confluence, etc.

Professional Skills

• 5+ years of experience in software development or sustaining engineering preferably in Network or Endpoint security
• Past technical leadership experience
• Deep knowledge of software engineering concepts and techniques.
• C/C++ experience.
• Experience in Java programming
• Perl experience
• Linux/Unix development experience.
• Linux system/environment experience (scripting languages, regular exp., awk, sed, etc.)

• Networking:

• Good understanding of TCP/IP.
• Knowledge in protocols (DNS, SMTP, SNMP, DHCP, 802.1 x).
• Familiar with network equipment configuration (Switch, Router, FW).
• Windows-based networks, domain management
• Low-level network monitoring and sniffing (Experience with sniffers).

Personal Skills

• Strong communication – both written and spoken
• Ability to easily learn and apply new technologies
• Past technical leadership experience
• Excels in team environments
• Ability/Experience in customer interactions
• Ability to work independently when needed
• Highly motivated to succeed in current position
• Strong sense of urgency

Education

• Bachelor’s Degree in Computer Science or equivalent experience.