Senior Solution Engineer, vGPU and Omniverse at Nvidia
Durham, NC 27701
About the Job
We are looking for an expert software engineer who excels solving customer problems with DGX clusters (GPU-based supercomputers interconnected with InfiniBand network fabric)
The ideal candidate also has experience developing software in virtualized or cloud infrastructure
We need someone who is someone who will bridge the gap between the NVIDIA Enterprise Experience (NVEX) support team and the product development groups
Are you highly technical and can triage sophisticated customer hardware and network issues as well as develop key software improvements and tools for NVIDIA vGPU and Omniverse products?Along with the NVEX support responsibilities, this job enables you to develop software for the same products you support
You can make a difference in both the current customer experience as well as the product's future! The individual will get to work with many NVIDIA teams and customers, so superb interpersonal and communication skills are critical
You will need to be able to understand, root cause, and resolve complex issues, and provide detailed explanations of what you find.What you will be doing:Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or bring up customer issues to engineeringTriage customer issues involving NVIDIA vGPU and Omniverse productsOwn and drive critical customer issues to resolutionCollaborate with engineering to document, recreate and resolve issuesDevelop features and tools as part of solution engineering efforts to support all Enterprise Service offerings including vGPU, Omniverse, and AI Enterprise technologiesOccasional work on weekends and holidays to support customersWhat we need to see:BS in Computer Science, Electrical Engineering, Computer Engineering, related field, or equivalent experience - however knowledge and practical experience reign supreme!!5+ years experience developing with C/C++ on platform/server softwareProgramming expertise in Python – can write scripts and tools6+ years experience within the customer support escalation path, or providing direct customer-facing supportMicrosoft Windows OS and Linux System Administration on engineering and networking levelDeep Linux OS knowledge and hands-on triage, and very comfortable working in various other hypervisor environments such as VMWARE, Citrix, Linux with KVM, Microsoft Windows Server and Azure Stack HCIDeep understanding of various VDI Solutions such as Omnissa Horizon (previously VMWARE)Excellent communication, verbal and written English skillsWays to stand out from the crowd:Experience supporting professional graphics solutions, deep learning or desktop virtualizationContainerized solutions experience on a level of DCA and/or CKAClustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., NCCL, MPI)Linux OS including System and Network Administration at a RHCE levelNetworking and Linux Certifications such as RHCE, VCDX, CCIE, JNCIEThe base salary range is 132,000 USD - 258,750 USD
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.You will also be eligible for equity and benefits
NVIDIA accepts applications on an ongoing basis
NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer
As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.SummaryLocation: US, CA, Santa Clara; US, MA, Westford; US, NC, Remote; US, CO, Remote; US, NC, Durham; US, CA, RemoteType: Full time
The ideal candidate also has experience developing software in virtualized or cloud infrastructure
We need someone who is someone who will bridge the gap between the NVIDIA Enterprise Experience (NVEX) support team and the product development groups
Are you highly technical and can triage sophisticated customer hardware and network issues as well as develop key software improvements and tools for NVIDIA vGPU and Omniverse products?Along with the NVEX support responsibilities, this job enables you to develop software for the same products you support
You can make a difference in both the current customer experience as well as the product's future! The individual will get to work with many NVIDIA teams and customers, so superb interpersonal and communication skills are critical
You will need to be able to understand, root cause, and resolve complex issues, and provide detailed explanations of what you find.What you will be doing:Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or bring up customer issues to engineeringTriage customer issues involving NVIDIA vGPU and Omniverse productsOwn and drive critical customer issues to resolutionCollaborate with engineering to document, recreate and resolve issuesDevelop features and tools as part of solution engineering efforts to support all Enterprise Service offerings including vGPU, Omniverse, and AI Enterprise technologiesOccasional work on weekends and holidays to support customersWhat we need to see:BS in Computer Science, Electrical Engineering, Computer Engineering, related field, or equivalent experience - however knowledge and practical experience reign supreme!!5+ years experience developing with C/C++ on platform/server softwareProgramming expertise in Python – can write scripts and tools6+ years experience within the customer support escalation path, or providing direct customer-facing supportMicrosoft Windows OS and Linux System Administration on engineering and networking levelDeep Linux OS knowledge and hands-on triage, and very comfortable working in various other hypervisor environments such as VMWARE, Citrix, Linux with KVM, Microsoft Windows Server and Azure Stack HCIDeep understanding of various VDI Solutions such as Omnissa Horizon (previously VMWARE)Excellent communication, verbal and written English skillsWays to stand out from the crowd:Experience supporting professional graphics solutions, deep learning or desktop virtualizationContainerized solutions experience on a level of DCA and/or CKAClustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., NCCL, MPI)Linux OS including System and Network Administration at a RHCE levelNetworking and Linux Certifications such as RHCE, VCDX, CCIE, JNCIEThe base salary range is 132,000 USD - 258,750 USD
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.You will also be eligible for equity and benefits
NVIDIA accepts applications on an ongoing basis
NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer
As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.SummaryLocation: US, CA, Santa Clara; US, MA, Westford; US, NC, Remote; US, CO, Remote; US, NC, Durham; US, CA, RemoteType: Full time
