Senior Solutions Analyst - InterSources Inc.

Responsibilities

• Business and Technology Alignment:Ensure technology solutions address business requirements and achieve the identified business outcomes. Assist subject matter experts with gap analysis/process definition and system enhancements. Provide high-level service for break-fix incidents and requests.

• Technical Solution Building:Build a technical solution by taking business requirements and configuring the systems to support the business requirements. Navigate multiple layers of governance, including cybersecurity governance and process, procedure protocol governance.

• Collaboration and Communication:Establish collaborative relationships with various project stakeholders. Describe concepts in simple business parlance and in more granular detail for technical teams. Work across multiple business areas to integrate technical solutions into business processes, including Supply chain operations, Information Security, Enterprise Systems (SAP/MS Active Directory), basic Payroll best practices, and technical/executive level Crisis Communications. Emphasize the need for a supply chain-focused IT expert (Payroll / Crisis communications are bonuses).

Overview:

The Solution Analyst is responsible for ensuring technology solutions address business requirements and achieve the identified business outcomes. This position primarily designs and configures platforms to support business requirements. The job may also document requirements in business requirements documents (BRD) and functional specifications.

Minimum Qualifications:

• Bachelor's Degree (Computer Science, Engineering, Finance, Business Analysis, Data Management, BI)
• 3+ years of work experience in a business or technology role working closely with functions outside of IT understanding business processes and needs.
• Change Agent with Managerial Courage
• Delivers Results
• Holistic Thinking
• Strong Teamwork & Collaboration
• Excellent written and oral communication skills
• Facilitation Skills
• Thorough understanding of business processes and the ability to design, configure, and deploy solutions to support them.
• Ability to identify, analyze and resolve problems.
• Strong decision-making abilities.
• Process-oriented, systems thinking.
• Takes initiative.
• Strong business and technical acumen.
• Presentation and facilitation skills.
• Big picture thinking.
• Strong organizational skills.
• Strategic thinker (ability to break down complex ideas into smaller pieces).
• Ability to identify, analyze and resolve problems.
• Ability to set and manage customer expectations.
• Good time management skills (i.e., setting priorities).
• Ability to work within a team environment and independently.
• Ability to deliver quality results on time, with high attention to detail.
• Ability to build consensus and buy-in with key stakeholders.
• Ability to think at varying levels, from high-level concepts to low-level details.
• Can express business requirements as well-formed user stories and acceptance criteria.
• Understanding Behavior-Driven-Design (BDD) process.
• Structure requirements to facilitate automation of acceptance tests.
• Ability to demonstrate Agile delivery values:Openness – Team and stakeholders agree to be open about all work and challenges. Commitment – Personally commit to achieving the goals of the team. Respect – Respect your team members to be capable and independent. Courage – Have the courage to do the right thing and work on tough problems. Focus – Everyone focuses on the work in the sprint and the goal of the scrum team. Rise and fall as a team.

Duties and Responsibilities:

• System Configuration and Design:Configure and design systems to meet business needs. Understand emerging technologies and identify opportunities to automate and standardize business processes. Assist with educating the IT team on the goals of the business. Facilitate communication and alignment between functions and IT from the gathering of initial requirements to final implementation.

• Documentation and Training:Develop business and technical process documentation and training materials. Apply system solutions to business requirements through the design and configuration of systems platforms such as ECC and Salesforce and integrated applications.

• Interaction and Service:Interact with processing teams, vendors, and other teams and systems integrated with systems platforms. Assist subject matter experts with gap analysis, process definition, and system enhancements. Provide high-level service for break-fix incidents and requests.

• Data Management:Responsible for data migration, archiving, and reconciliation as needed. Work on multiple tasks or projects of medium size complexity.

• Leadership and Mentorship:Act as a subject matter expert and coach more junior staff. Perform code review to ensure standards are adhered to. Mentor in coding best practices, configuration best practices, technical design, and quality assurance.

• Solution Development:Collect required information to develop work scope around solutions to meet customer requirements. Communicate systems and procedural changes to end users through excellent written and oral communications. Lead small work components related to projects.

• Assessment and Problem-Solving:Assess situations, determine the problem(s), and propose solutions that provide value to the business. Support and sometimes drive the definition of project requirements by identifying project milestones, phases, and elements. Assist with project budget needs. Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions as directed.

• Requirements Documentation:Gather and document business requirements in business requirements documents (BRD). Convert BRD to functional specifications according to the platform being configured.

• Team Collaboration:Establish and maintain relationships with team members within IT and across functional teams. Understand, communicate, and reinforce standard business process concepts. Determine opportunities to redesign business processes to achieve better business results.

Preferred Qualifications:

• Master's Degree
• Experience in systems development lifecycle models such as Agile or other traditional project management principles.

About Us:
InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.