Senior Solutions Architect - Keyfactor, Inc.
Cleveland, OH
About the Job
About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Senior Solutions Architect
Location: Remote, United States; preferably Eastern or Central Timezones
Experience: Mid-Senior Level
Job Function: Professional Services
Employment Type: Full-Time
Industry: Computer & Network Security
Travel Requirements: <25%
About The Position
The Senior Solutions Architect role will guide Keyfactor's enterprise customers through implementing and integrating Keyfactor's solutions into their infrastructure and applications. The position will involve working directly with customers to install the software components and troubleshoot issues when they arise. This role will work with other stakeholders in the business to provide input into the product's strategic roadmap and support the managed services area of the business.
The position is based in the United States and can be performed remotely. Applicants must hold US citizenship or US permanent resident status.
Responsibilities
- Assist our customers in designing, implementing and taking full advantage of Keyfactor solutions by:
- Partnering with Keyfactor Sales to ensure the customer is delivered the best solution possible
- Leading design workshops with customers and documenting solution designs for customer approval
- Ensuring customers prepare their personnel, systems and processes to take full advantage of Keyfactor solutions
- Act as the primary technical point of contact to deliver Keyfactor solutions efficiently and effectively by:
- Implementing Keyfactor solutions using a collaborative approach that improves adoption with our customers
- Ensuring that our customer's requests are addressed quickly and to our customers' satisfaction
- Identifying and mitigating risks related to technical solution design and/or client sentiment
- Partner with cross-functional internal teams to promote continuous improvement by:
- Working with Keyfactor Product teams to identify new feature requests and report bugs
- Actively contributingto the improvement of service delivery processes and methodologies by raising pain points, proposing solutions, and championing new initiatives
- Mentoring and coaching junior team members and providing technical guidance
- Ensuring knowledge gained while implementing customer solutions is relayed across Professional Services
- Increasing team efficiency by documenting common architectures and solutions
Skills & Qualifications
- Minimum 5 – 7 years of experience in customer-facing technical roles within large enterprise IT environments (via services delivery, consulting, or employment)
- Strong and effective communication skills with the ability to communicate at both a technical and business level with technical staff and/or executives
- Flexibility and ability to thrive within a dynamic, rapidly growing company
- Advanced time management andprioritization skills, with experience managing competing priorities
- Proven ability to manage complex technical projects and resolve critical customer issues.
- Technical Competencies:
- Familiarity with Public-Key Infrastructure (PKI), digital certificates, and cryptography
- Proficiency with Windows Server operating systems
- Advanced, methodical, and expedient technical troubleshooting and problem-solving skills
- Comprehensive knowledge of Active Directory Certificate Services & Active Directory Federation Services
- Advanced scripting development using various Microsoft tools (SQL, PowerShell, etc.)
- Proficiency in containerization platforms (Kubernetes, Docker) with hands-on experience in deploying applications using YAML.
- Willingness to learn new languages, technologies, and APIs as needed to meet customer requirements
- Bonus Points:
- Knowledge of EJBCA
- Experience with DevOps and automation tools (Ansible, Bash, Jenkins, Puppet)
- Knowledge of Java Application Servers, JBoss, Wildfly Database Servers, MySQL, MariaDB, MSSQL
- Knowledge of Kerberos protocol and other authentication protocols
- Relevant industry certifications
- Existing security clearance
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month).
- Comprehensive benefit coverage, paid for by the company for you and your dependents (US).
- Generous paid parental leave (US).
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Unlimited time off (US) and competitive time off globally.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.
