Senior Specialist Business Process - Hybrid, Framingham, MA or Remote - Staples
Framingham, MA
About the Job
Staples is business to business. You’re what binds us together.
Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.
What you’ll be doing:
+ Partner with Project Managers, Stakeholders and SMEs to understand current state and upcoming changes to processes, systems and/or technology and create detailed change management plans including change impact assessments, hyper-care planning and supporting materials for communication and training.
+ Coordinate change management planning with Vendors that handle outsourced processes, including train-the-trainer sessions, and ensure vendor material is aligned with expectations.
+ Analyze change in business processes, systems, and technology to determine control planning for post change assessment and ensure any negative impacts resulting from change are quickly identified and addressed.
+ Coordinate with SMEs to compile clear training materials that drive learner engagement, knowledge adoption, and retention and post training surveys.
+ Write various types of documentation such as change management plans, process flows, and standard operational procedures.
+ Organize, publish, and maintain documents in SharePoint (or similar document management systems) in such a way that information is easily accessible.
+ Ensure employees have the knowledge and materials required to perform their day-to-day duties consistently and efficiently, in alignment with Staples values and policies.
+ Actively work to understand gaps in knowledge and partner with stakeholders to drive content and training that bridges gaps.
+ Improve efficiencies by identifying inconstancies in process coordination between business units, duplicate efforts, and inefficient process through documentation reviews.
+ Support change management efforts by ensuring associates are prepared to work in a new way, provides support for Q&A/FAQ for new or changed processes post-training.
What you bring to the table:
+ Excellent Communicator. Superior writing skills, with the ability to explain technical concepts to a diverse audience.
+ Detail-oriented - nothing gets overlooked when it comes to you.
+ Interpersonal skills - comfortable frequently interacting with managers, SMEs, technical partners, vendors, and associates.
+ Ability to learn new technologies and concepts quickly and then be able to write clear and compelling material that is easy to understand.
+ Comfortable using multiple types of software and tools (MS Office Suite, One Drive, Outlook, Teams, SharePoint).
Qualifications:
What’s needed- Basic Qualifications:
+ High School Diploma or GED
+ 2+ years of experience training, developing curriculum, and producing standardized training and knowledge content
We Offer:
+ Inclusive culture with associate-led Business Resource Groups
+ Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
+ Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits (https://careers.staples.com/Staples-Life/Benefits)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Staples is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.
Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.
What you’ll be doing:
+ Partner with Project Managers, Stakeholders and SMEs to understand current state and upcoming changes to processes, systems and/or technology and create detailed change management plans including change impact assessments, hyper-care planning and supporting materials for communication and training.
+ Coordinate change management planning with Vendors that handle outsourced processes, including train-the-trainer sessions, and ensure vendor material is aligned with expectations.
+ Analyze change in business processes, systems, and technology to determine control planning for post change assessment and ensure any negative impacts resulting from change are quickly identified and addressed.
+ Coordinate with SMEs to compile clear training materials that drive learner engagement, knowledge adoption, and retention and post training surveys.
+ Write various types of documentation such as change management plans, process flows, and standard operational procedures.
+ Organize, publish, and maintain documents in SharePoint (or similar document management systems) in such a way that information is easily accessible.
+ Ensure employees have the knowledge and materials required to perform their day-to-day duties consistently and efficiently, in alignment with Staples values and policies.
+ Actively work to understand gaps in knowledge and partner with stakeholders to drive content and training that bridges gaps.
+ Improve efficiencies by identifying inconstancies in process coordination between business units, duplicate efforts, and inefficient process through documentation reviews.
+ Support change management efforts by ensuring associates are prepared to work in a new way, provides support for Q&A/FAQ for new or changed processes post-training.
What you bring to the table:
+ Excellent Communicator. Superior writing skills, with the ability to explain technical concepts to a diverse audience.
+ Detail-oriented - nothing gets overlooked when it comes to you.
+ Interpersonal skills - comfortable frequently interacting with managers, SMEs, technical partners, vendors, and associates.
+ Ability to learn new technologies and concepts quickly and then be able to write clear and compelling material that is easy to understand.
+ Comfortable using multiple types of software and tools (MS Office Suite, One Drive, Outlook, Teams, SharePoint).
Qualifications:
What’s needed- Basic Qualifications:
+ High School Diploma or GED
+ 2+ years of experience training, developing curriculum, and producing standardized training and knowledge content
We Offer:
+ Inclusive culture with associate-led Business Resource Groups
+ Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
+ Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits (https://careers.staples.com/Staples-Life/Benefits)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Staples is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.
Source : Staples
