Senior Specialist, Logistics - XPO NAT Solutions LLC

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As the Senior Specialist, Logistics at RXO, you are responsible for monitoring all operations daily workload including but not limited to customer relations, bidding available freight, monitoring drivers, delivery and routing issues with external customers and contracted drivers. This position involves heavy phone and email contact between external customers and contracted drivers. In addition, the position is responsible for data entry tasks. You will have a starring role in helping us continue to provide daily freight solutions for our Expedite customers.

What your day-to-day will look like:

• Maintain phone communication between external customers and contracted drivers/couriers
• Assist contracted drivers with delivery issues
• Resolve any customer or driver issues, complaints, and answer questions
• Monitoring progress of shipments
• System data entry tasks including customer charges, driver day, and carrier pay.
• Assign drivers to shipments
• Secure additional freight
• Update customer portals
• Additional duties as requested

What you will need to excel:

At a minimum, you will need:

• 2 years of experience in a customer service role resolving issues and responding to customer requests

It would be great if you also have:

• High school diploma or equivalent
• Experience in a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations

In this role, you will be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We are a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you are driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity, or ability.

The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .