Senior Staff Enterprise Architect - Microservices/Cloud Azure at ServiceNow
Santa Clara, CA 95050
About the Job
Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work
Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500
Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work
But this is just the beginning of our journey
Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionThe Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment
Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey
The products we build power digital business for ServiceNow and can even become commercially available.Come join the Digital Customer Experience (DCX) team, within the Digital Technology organization, & work with a talented group of PMs, developers, designers, and researchers
We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century
And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. What you get to do in this role:Partner in developing a transformative approach to design architecture and build customer and employee experiences of the futureLead the alignment of Digital Customer Experience strategy with the strategic priorities of the companyEngage and provide architecture thought leadership across Chief Digital and Information Officer and CDIO’s leadersAnalyze gaps in technology architecture and translate them into opportunities, with a roadmap to attain strategic outcomesEvaluate and define vendor strategy that supports Architecture tenetsPartner with senior business stakeholders to understand business outcomes and lead capability maturity led technology investment decisionsLead and drive roadmaps towards a future/target state reference architectureLead solving complex design challenges and resolve technological disagreements with informed architecture pattensLead the design of Enterprise architecture policies and guidelines to manage and guide DCX and stakeholdersLead and partner with Early Technologies teams to foster innovative thinking and drive PoCs to experiment disruptive technologiesQualificationsTo be successful in this role you have:Minimum of 12+ years of Industry experience with 3+ years leading Cloud Architecture team and 5+ years in varying Architect rolesExpert level practical knowledge of microservices solutions including event driven modelExperience in leading Architecture strategy to align company priorities with technology outcomes, define target state architectures with roadmapsStrong and deep technical expertise across applications, data, infrastructure, and integrations as well as strong domain knowledge on what is “best in class” digital experience for Enterprise productsStrong understanding of ServiceNow PlatformHands on experience with Azure cloud solutions is a plusExcellent presentation, negotiation and persuasion skills, and experience interacting with both business and technology teams, at all levelsLead global team of high performing Enterprise Architects and influence community of Architects in the companyUnderstand the significant industry shifts taking place in the current landscape, and be able to design forward-thinking, innovative and impactful solutions.Inquisitive mind, endless curiosity and passion for learning about technologies, industries and new approaches to doing thingsExperience working in Agile “ways of working” in high growth environmentServiceNow Certified Master Architect and/or Certified Technical Architect is a nice to haveTOGAF or related Certification preferredNot sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths
Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!For positions in this location, we offer a base pay of $181,000 to 316,000, plus equity (when applicable), variable/incentive compensation and benefits
Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure
Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location
We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Additional InformationWork Personas We approach our distributed world of work with flexibility and trust
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work
Learn more here.Equal Opportunity Employer ServiceNow is an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune
2024 Fortune Media IP Limited
All rights reserved
Used under license. SummaryType: Full-timeFunction: EngineeringExperience level: Not ApplicableIndustry: Information Technology And Services
Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500
Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work
But this is just the beginning of our journey
Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionThe Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment
Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey
The products we build power digital business for ServiceNow and can even become commercially available.Come join the Digital Customer Experience (DCX) team, within the Digital Technology organization, & work with a talented group of PMs, developers, designers, and researchers
We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century
And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. What you get to do in this role:Partner in developing a transformative approach to design architecture and build customer and employee experiences of the futureLead the alignment of Digital Customer Experience strategy with the strategic priorities of the companyEngage and provide architecture thought leadership across Chief Digital and Information Officer and CDIO’s leadersAnalyze gaps in technology architecture and translate them into opportunities, with a roadmap to attain strategic outcomesEvaluate and define vendor strategy that supports Architecture tenetsPartner with senior business stakeholders to understand business outcomes and lead capability maturity led technology investment decisionsLead and drive roadmaps towards a future/target state reference architectureLead solving complex design challenges and resolve technological disagreements with informed architecture pattensLead the design of Enterprise architecture policies and guidelines to manage and guide DCX and stakeholdersLead and partner with Early Technologies teams to foster innovative thinking and drive PoCs to experiment disruptive technologiesQualificationsTo be successful in this role you have:Minimum of 12+ years of Industry experience with 3+ years leading Cloud Architecture team and 5+ years in varying Architect rolesExpert level practical knowledge of microservices solutions including event driven modelExperience in leading Architecture strategy to align company priorities with technology outcomes, define target state architectures with roadmapsStrong and deep technical expertise across applications, data, infrastructure, and integrations as well as strong domain knowledge on what is “best in class” digital experience for Enterprise productsStrong understanding of ServiceNow PlatformHands on experience with Azure cloud solutions is a plusExcellent presentation, negotiation and persuasion skills, and experience interacting with both business and technology teams, at all levelsLead global team of high performing Enterprise Architects and influence community of Architects in the companyUnderstand the significant industry shifts taking place in the current landscape, and be able to design forward-thinking, innovative and impactful solutions.Inquisitive mind, endless curiosity and passion for learning about technologies, industries and new approaches to doing thingsExperience working in Agile “ways of working” in high growth environmentServiceNow Certified Master Architect and/or Certified Technical Architect is a nice to haveTOGAF or related Certification preferredNot sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths
Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!For positions in this location, we offer a base pay of $181,000 to 316,000, plus equity (when applicable), variable/incentive compensation and benefits
Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure
Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location
We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Additional InformationWork Personas We approach our distributed world of work with flexibility and trust
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work
Learn more here.Equal Opportunity Employer ServiceNow is an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
talent.acquisition@servicenow.com
for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.SExport Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune
2024 Fortune Media IP Limited
All rights reserved
Used under license. SummaryType: Full-timeFunction: EngineeringExperience level: Not ApplicableIndustry: Information Technology And Services
