Senior Staff Software Engineer, Conversational AI Experiences at ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:  

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes

• Build the frameworks that power ServiceNow’s line of Generative AI products

• Develop LLM-backed conversational experiences.

• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.

• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs

• Contribute to the design and implementation of new products and features while also enhancing the existing product suite

Qualifications

To be successful in this role you have:

• 10+ years of experience with Java or a similar OO language

• Passion for JavaScript and the Web as a platform, reusability, and componentization

• Advanced knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations

• Experience with any of the modern UI frameworks like Angular, React or Vue

• Advanced knowledge experience working with relational databases including development, troubleshooting and performance optimization.

• Experience with multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks or service–oriented architecture

• Capability to manage multiple projects with material technical risk across teams and processes; may serve as a functional lead or technical owner