Senior Student Services Specialist at The George Washington University

I. JOB OVERVIEW

Job Description Summary:

The Columbian College of Arts and Sciences (CCAS) is the intellectual and creative backbone of the university, a place where the arts, the humanities, the social sciences, and the natural sciences come together to form a nexus of ideas and opportunity. As a leader among the nation’s liberal arts institutions because of an innovative curriculum that emphasizes perspectives, analyses, and communication, undergraduate students are equipped with the competencies needed to be effective and responsible citizens of the 21st Century. 
 
Columbian College’s doctoral, master’s and graduate certificate programs offer a transformative experience, connecting students with some of the most influential leaders and institutions while partnering with public and private organizations in the nation’s capital and around the globe. Our graduate students are prepared for academic and professional advancement through an education steeped in rigorous scholarship and practical application. 
 
The CCAS Graduate Student Services office is seeking a Sr Student Services Specialist who serves as a point of contact for graduate prospective students through the student lifecycle to graduation. The coordinator has responsibility for a portfolio of approximately 600 graduate students. Primary responsibilities include advising students on academic processes and policy, assisting in registration, graduate clearances, and exception requests. The Students Services Specialist will also be cross-trained in graduate admissions so they may assist the admissions team as necessary.This position typically serves as an integral point of contact for faculty, staff, and students throughout their life-cycle to graduation. This role is typically responsible for advising students on registration, graduation, and exception requests, advising faculty and staff on university policies and procedures, and reviewing and auditing student records. This position also typically researches and evaluates unusual or complex problems and requests, liaises with other GW contacts as needed, and resolves unusual or complex problems. This role often determines eligibility for graduation.

Responsibilities:

Graduate Student Services

• Advise students on registration, graduation, exception requests and academic standing. Counsel students on University and CCAS policies and procedures. 
• Advise faculty of CCAS and University policies and procedures. Train faculty on new procedures and technologies as they are initiate into the College.
•  Review and audit students’ academic records and track degree progress. Make recommendations regarding academic standing. 
• Make recommendations regarding academic standing.
• Process CCAS and University forms.
• Research and evaluate unusual or complex problems and requests concerning graduate students, contact the department and other GW units and/or student as needed; find solutions to unusual or complex problems.
• Advise the Associate Dean and/or faculty advisor when a students’ record indicates a need for action. 
• During seasonal peaks, assist the admissions teams in the preparation and processing of graduate admission applications. Evaluate applications for completeness, eligibility, prepare applications for review.
• Plan and participate in events including, but not limited to, student orientation, the GW Doctoral Hooding Ceremony, CCAS Celebration and University Commencement and admitted student days.

Performs other work-related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. 

Minimum Qualifications:

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 2 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:

Preferred Qualifications:

• High attention to detail.
• Able to multi-task and work in a fast-paced environment.
• Able to work independently.
• Excellent organizational, technical, and management skills is desired.
• Excellent problem-solving and critical-thinking skills.
• High proficiency with personal computers and adapting to new software.
• Experience in admissions and/or student services at an institution of higher learning is a plus.

Hiring Range

$45,925.13 - $63,191.56

GW Staff Approach to Pay

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit

II. JOB DETAILS

Campus Location:

Foggy Bottom, Washington, D.C.

College/School/Department:

Columbian College of Arts & Sciences (CCAS)

Family

Enrollment Services

Sub-Family

Generalists

Stream

Individual Contributor

Level

Level 2

Full-Time/Part-Time:

Full-Time

Hours Per Week:

40

Work Schedule:

Monday-Friday; 8:30am-5:30pm

Will this job require the employee to work on site?

Yes

Employee Onsite Status

Hybrid

Telework:

Yes

Required Background Check:

Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants:

Employer will not sponsor for employment Visa status

Internal Applicants Only?

No

Posting Number:

S013383

Job Open Date:

10/16/2024

Job Close Date:

If temporary, grant funded or limited term appointment, position funded until:

Background Screening

Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.