Senior Success Consultant- Healthcare at Qualtrics
Elk Grove Village, IL 60007
About the Job
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love
But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally
Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them
Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light
You won’t have to look to find growth opportunities—ready or not, they’ll find you
From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business
Join over 6,000 people across the globe who think that’s work worth doing.Senior Success Consultant- HealthcareWhy We Have This RoleThe XM Success Team is at the heart of Qualtrics
From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services
We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face
We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion
We have impressive members on this team, and are always looking for more amazing talent!How You’ll Find SuccessLearn and leverage a market-leading product and understand the complexities of our solutionFlexible and adaptable - You enjoy working in a fast pace, high growth environmentHighly communicative and influence effectively, creating trust at the team levelHow You’ll GrowDevelop and leverage deep Qualtrics product knowledge to drive customer program maturity, platform adoption, and expansion opportunities
You’ll be enabled to demo and shape foundational components of an XM program to best assist your customersDevelop and implement standard XM methodologies across a variety of use cases and industry verticalsDevelop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customersThings You’ll DoServe as the long-term customer relationship manager and product expert to mature, renew, and expand XM programs throughout the life of the partnershipWork with customers to define and document stakeholder’s business requirements, understand key business challenges and develop the customer’s vision into a value-based solution.Build and maintain multi-level client stakeholder relationships to ensure customer health and to drive expansion within existing accounts as program needs mature from the delivery of our key offerings.Provide polished and timely client communication and responsive follow-through on all issues, actions, and escalations.Partner closely with Account Executives to build account plans and strategies to accelerate growth and XM maturationPrepare content that educates users on how to fully utilize the platform and understand what to expect from our product roadmapChampion customer needs internally and mobilize other Qualtrics resources to to maximize customer impactPlan, negotiate, and execute the renewal strategy through informal account management and formal RFP responsesMonitor Customer Health Metrics and take action to mitigate risk and capitalize on opportunitiesWhat We’re Looking For On Your ResumeBachelor’s degree with 4-10 (dependent on role we’re hiring for) years of experience in a management consulting, CX, CS or technical account management role, OR a master's degree with 3+ years’ experience in a management consulting, CX, CS or technical account management roleTrack record of success in building customer relationships at multiple levels of a clients’ organizationProven experience leveraging industry best practices, program operationalization, and insight driven suggestions to mature Customer facing programsTechnical understanding of data integrationsExperience with data analytics & visualizationsStrong communication skills including written, analytical, presentation and verbal (English- Must, Foreign Languages- Plus) with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practicesWillingness to travel up to 25% or as customer requires (dependent on role we’re hiring for)What You Should Know About This TeamWe have a passion for solving customer challenges coupled with a commitment to customer experience and satisfactionWe love to collaborate with teams across the organization while also being able to work independently and be a self-starterA passion for technology and the ability to properly explain technical tasks to non-technical stakeholdersOur Team’s Favorite Perks and BenefitsWork life integration is deeply important to us - we have frequent office events, team outings, and happy hoursQualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our officesThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader
These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation
For the rest of the week, work where you want, owning the integration of work and life.Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection ActQualtrics is committed to the inclusion of all qualified individuals
As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life
Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more
No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally
Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them
Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light
You won’t have to look to find growth opportunities—ready or not, they’ll find you
From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business
Join over 6,000 people across the globe who think that’s work worth doing.Senior Success Consultant- HealthcareWhy We Have This RoleThe XM Success Team is at the heart of Qualtrics
From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services
We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face
We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion
We have impressive members on this team, and are always looking for more amazing talent!How You’ll Find SuccessLearn and leverage a market-leading product and understand the complexities of our solutionFlexible and adaptable - You enjoy working in a fast pace, high growth environmentHighly communicative and influence effectively, creating trust at the team levelHow You’ll GrowDevelop and leverage deep Qualtrics product knowledge to drive customer program maturity, platform adoption, and expansion opportunities
You’ll be enabled to demo and shape foundational components of an XM program to best assist your customersDevelop and implement standard XM methodologies across a variety of use cases and industry verticalsDevelop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customersThings You’ll DoServe as the long-term customer relationship manager and product expert to mature, renew, and expand XM programs throughout the life of the partnershipWork with customers to define and document stakeholder’s business requirements, understand key business challenges and develop the customer’s vision into a value-based solution.Build and maintain multi-level client stakeholder relationships to ensure customer health and to drive expansion within existing accounts as program needs mature from the delivery of our key offerings.Provide polished and timely client communication and responsive follow-through on all issues, actions, and escalations.Partner closely with Account Executives to build account plans and strategies to accelerate growth and XM maturationPrepare content that educates users on how to fully utilize the platform and understand what to expect from our product roadmapChampion customer needs internally and mobilize other Qualtrics resources to to maximize customer impactPlan, negotiate, and execute the renewal strategy through informal account management and formal RFP responsesMonitor Customer Health Metrics and take action to mitigate risk and capitalize on opportunitiesWhat We’re Looking For On Your ResumeBachelor’s degree with 4-10 (dependent on role we’re hiring for) years of experience in a management consulting, CX, CS or technical account management role, OR a master's degree with 3+ years’ experience in a management consulting, CX, CS or technical account management roleTrack record of success in building customer relationships at multiple levels of a clients’ organizationProven experience leveraging industry best practices, program operationalization, and insight driven suggestions to mature Customer facing programsTechnical understanding of data integrationsExperience with data analytics & visualizationsStrong communication skills including written, analytical, presentation and verbal (English- Must, Foreign Languages- Plus) with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practicesWillingness to travel up to 25% or as customer requires (dependent on role we’re hiring for)What You Should Know About This TeamWe have a passion for solving customer challenges coupled with a commitment to customer experience and satisfactionWe love to collaborate with teams across the organization while also being able to work independently and be a self-starterA passion for technology and the ability to properly explain technical tasks to non-technical stakeholdersOur Team’s Favorite Perks and BenefitsWork life integration is deeply important to us - we have frequent office events, team outings, and happy hoursQualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our officesThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader
These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation
For the rest of the week, work where you want, owning the integration of work and life.Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection ActQualtrics is committed to the inclusion of all qualified individuals
As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life
Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more
No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
