Senior Supply Chain Analyst – Colocation Spend Management - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The role of the Senior Supply Chain Analyst for Colocation Procure to Pay (P2P) encompasses overseeing the budget and expenditures associated with global cloud infrastructure colocation. In this capacity, the person is responsible for ensuring the accuracy of spending related to ServiceNow's private cloud usage. Additionally, they play a pivotal role in identifying opportunities for cost reduction by fostering robust relationships with internal stakeholders and vendors. As business process owner, the analyst also plays a crucial role in enhancing the capabilities of spending reporting tools. This involves providing ad hoc financial analyses to leadership and impacting negotiation strategies.

What you get to do in this role: 

• Manage colocation procure to pay process end to end for ServiceNow’s global cloud infrastructure. (e.g. new vendor onboarding, PRs, POs, receiving, invoices, etc).
• Conduct proper TCO Modelling of RFx proposals, be responsible for the TCO analysis accuracy, and provide negotiation recommendations.
• Impact colocation negotiation strategies and close deals with optimal results.
• Own colocations spend analysis and reporting, perform cost and scenario analysis, assess and identify cost reduction opportunities.
• Drive and close cost reduction initiative with vendors, sourcing team and other stakeholders
• Prepare the colocation spend projection and annual budget demand.
• Be the source of truth for colocation billing, ensure all invoices paid aligned with contract and cost occurred on the field. Manage the vendor account and billing team’s performance to ensure timely and accuracy of billing.
• Maintain Colo contracts database with all relevant details and seek process improvements and collaboration with other groups using the data.
• Collaborate with GL team on accruals and support monthly/quarterly reconciliation.
• As the process owner, continue drive improvement of process and tools for cost analysis, cost reporting, budget planning etc. through automation or process streamlining.
• Work closely with DC operation engineers, sourcing, procurement, accounting, legal to ensure timely execution of new contract and site delivery.

To be successful in this role you have:

• 4+ years supply chain related functions, preferably having Colocation or public cloud cost management experiences.
• Knowledge of purchasing and supply chain processes, with analytical and results focused approach.
• Working knowledge of RFP process and standard business practices and procedures.
• Excel and financial modelling skills. Ability to create and perform analysis of large amounts of data.
• Business analysis skills, with the ability to see implications and provide consultative solutions and recommendations.
• Ability to dive deep into details and meticulously review data/information.
• Project management experience a plus.
• First-class professional and interpersonal communication skills for collaboration with diverse internal and external resources and groups.
• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.

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Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $93,600 - $154,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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