Senior Support Engineer - IFS - iPipeline

As a market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, protection, and financial services industry. With one of the industry’s largest data sets, we help advisors and agents automate, digitally optimize, and grow their business to better secure the financial futures of their clients.

At iPipeline, you’ll play a major role in helping us to provide best-in-class, transformative solutions. We’re passionate, creative, and innovative, and together as a team, we continue to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion.

We’re proud that we’ve been recognized in the industry as a repeat winner of various excellence awards, including our selection as a 2022 Top Workplace in the U.S., and as a Best Life Insurance Software Solution award winner in the UK. We believe that the culture we’ve built for our nearly 900 employees around the word is exceptional -- and we’ve built a place where our employees love to come to work, every single day.

Come join our team!

We are currently looking for a Senior Support Engineer to join our team to work hybrid from one of our offices in Exton, PA, Davidson, NC, or Ft. Lauderdale, FL. The Senior Support Engineer will ensure customer satisfaction by utilizing technical expertise to resolve complex infrastructure or proprietary application related issues affecting our application in our client’s on-premise environment. You will provide hands-on troubleshooting to assist clients during critical and time-sensitive situations in addition to partnering with development and implementation teams to help create a robust, cost-effective, and stable solution for our customers.

Primary Responsibilities:

• Resolve issues from customers or internal teams with Windows IIS Web Application platforms setup and maintenance in our Client’s on-premises systems.
• Lead clients with creating client on-premise environments; test, execute and validate infrastructure/platform.
• Consult with client in monitoring performance and effectiveness of infrastructure and ensure that appropriate recommendations for change are made.
• Drive projects that improve infrastructure and our customers' technical support experience.

Requirements:

• Bachelor's degree in related field or associate degree with equivalent experience and/or certifications.
• Proven experience in customer facing roles.
• Extensive experience in enterprise level troubleshooting, IIS Setup and Administration, Windows System Administration, Certificate Management and Dev Ops Platforms like Docker, Jenkins, etc.
• Solid foundation of working with would replace with IIS Web Applications (ex. ASP.Net, PHP or similar), SQL Server, TCP/IP,  HTTP/HTTPS, and networking.
• Security Skills: SAML, OAuth/OpenId.
• Flexibility to work weekends or after hours if necessary.

Preferred Experience:

• Financial Services experience.

We offer a competitive compensation and benefits package, opportunities for career growth, employee stock purchase plan, 401(k), generous time off and flexible work/life balance, company-matched retirement packages, employee wellness program, and an awards and recognition program – all in a creative, fast-growing, and innovative company.

About iPipeline

Founded in 1995, iPipeline is a unit of Roper Technologies (NYSE: ROP), a constituent of the S&P 500® and Fortune 500® indices. As a leading provider of cloud-based software solutions for the life insurance and financial services industry, our business is to accelerate and simplify sales, compliance operations and customer support. We automate processing for every stage of the business – from pre-sales, new business and underwriting to policy administration, point-of-sale execution, post-sale support and data analytics. We offer the broadest range of integrated solutions used by a leading community of carriers/providers, distributors, financial institutions, and financial professionals to enable them to secure the financial futures of their customers and their families.

iPipeline is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status. We are committed to building a supportive and inclusive environment for all employees.

#LI-AS1 #LI-Remote

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Research/Development