Senior Support Engineer - Tri-Force Consulting Services, Inc.
New York, PA 19019
About the Job
Name of position: Senior Support Engineer
Note: its remote position
Note: This position will be considered for consultant-to-permanent City hire.
Justification:
We’re seeking a highly skilled Senior Support Engineer to join our team and work alongside our experienced Senior Tech Lead on the citywide MWBE Business Diversity Software implementation. You'll play a vital role in supporting the technical aspects of this project, ensuring its smooth operation and successful deployment.
In this role, you will:
- Collaborate with the Senior Tech Lead and development team to provide technical expertise and troubleshooting assistance.
- Analyze and resolve complex technical issues that may arise during development, testing, and deployment.
- Assist with the configuration and integration of COTS (Commercial Off-The-Shelf) solutions.
- Document technical processes and procedures.
- Maintain a deep understanding of the project scope and goals to proactively identify potential roadblocks.
- Provide ongoing technical support to the development team and stakeholders.
TASKS:
- Ensure successful technology delivery and reliability of citywide MWBE Business Diversity Software solution.
- Collaborate with the Senior Tech Lead and development team to provide technical expertise and troubleshooting assistance.
- Analyze and resolve complex technical issues that may arise during development, testing, and deployment.
- Assist with the configuration and integration of COTS (Commercial Off-The-Shelf) solutions.
- Document technical processes and procedures.
- Maintain a deep understanding of the project scope and goals to proactively identify potential roadblocks.
- Provide ongoing technical support to the development team and stakeholders.
- Design and implement a comprehensive solution leveraging both custom development and COTS solutions as appropriate.
- Be hands-on as needed: writing code, configuring COTS solutions, creating architecture diagrams, building automation pipelines, building integrations, submitting technical requests such as build of materials, firewall rule changes, security changes, etc.
- Ensure adherence to legal, technological, and operational standards throughout the project.
- Troubleshoot complex technical issues and ensure system stability.
- Collaborate effectively with stakeholders (business and technical) to define project goals, scope, and potential risks.
- Work closely with OTI's Cyber Command unit to ensure security compliance throughout the development lifecycle.
Technical Expertise:
- Bachelor’s degree in computer science or a related field.
- Minimum of 8 years of experience in software development, technical architecture, and technical leadership.
- Experience with cloud-based SaaS solutions (Dynamics, Salesforce, ServiceNow, B2G NOW).
- Hands-on experience using at least one major programming language (Java, Python, C#, C++, JavaScript, Go).
- Strong understanding of Cloud-based architecture, with hands-on experience using Azure or AWS.
- Demonstrated knowledge of software development methodologies (Agile, Scrum, Kanban, SAFe preferred).
- Strong analytical, troubleshooting, and problem-solving skills.
- DevOps:
- Strong understanding and hands-on experience using DevOps toolsets (Azure DevOps, Jenkins, JIRA).
- Demonstrated experience building automated build pipelines.
Communication and Collaboration:
- Excellent verbal and written communication skills.
- Ability to build and maintain effective working relationships with all stakeholders.
- Strong interpersonal skills.
Project Management and Organization:
- Ability to plan, organize, and manage multiple projects simultaneously.
- Ability to work independently and as part of a team.
DESIRABLE SKILLS/EXPERIENCE:
Business Acumen:
- Demonstrated experience in analyzing and interpreting policies and procedures.
- Ability to work with cross-functional teams (architects, developers, engineers, domain experts) to document non-functional requirements.
- Solid attention to detail.
- Strong conflict resolution and negotiation skills.
Business Diversity Software:
- Knowledge of B2GNOW software or similar solutions.
"If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit."
About Us:
Since 2000, Tri-Force Consulting Services () has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.
Experience directly managing technical initiatives w/large project teams throughout the various IT areas, technical complexity and vendor involvement. Experience with Enterprise solutions PMP Certification Four (4) year college degree or equivalent technical study Familiarity and experience with the Pennsylvania DHS
Source : Tri-Force Consulting Services, Inc.
