Senior Systems Administrator at Vaco, LLC
Mequon, WI 53092
About the Job
You as the Senior Systems Administrator will join out team to assist with day-to-day support for multiple clients' IT environments including resolving tickets, patching, escalations, troubleshooting, PC deployments, etc. This person will use strong end user and PC support skills to troubleshoot PC issues both remotely and onsite. In addition, this person must have advanced server administration capabilities, VCenter, backup and Azure knowledge to build, maintain, and ensure security needs are met. The Senior Systems Administrator will interact with our clients using excellent verbal and written communication skills and document all work.
Essential Duties and Responsibilities
•Serve as a technical focal point for other System Administrators by either resolving or assisting them with difficult technology incidents.
• Eliminate recurring issues through root cause analysis and remediation.
•Resolve a wide range of tickets, i.e., server, application, network, laptops/desktops, configuration of Windows Active Directory, Group Policy, file and print services.
•Build and configure hardware, peripherals, and services in accordance with standards and project requirements.
•Troubleshoot, repair, configure, and deploy workstations, servers, VPN, printers, switches, routers, peripherals, and software packages.
•Perform software installations, configuration, upgrades, troubleshooting, and performance tuning from multiple vendors and systems.
•Perform proactive daily client checks and remediate any discrepancies discovered.
•Test new equipment, image operating systems, perform data backups, and complete restores.
•Monitor performance and maintain systems according to established SLA’s
•Ensure server patching and backup schedules are maintained and documented.
•Support after hours on-call on a rotating basis.
•Ability to deliver professional and personable onsite and remote support.
Qualifications
•Solid level of critical thinking, root cause analysis and problem-solving skills with commonly used concepts, practices, procedures, and tools used in supporting and maintaining Windows based solutions.
•Excellent communication and customer service skills with the ability to work with minimal supervision in a fast-pace environment.
•Desire to learn, grow, and enhance our teams’ abilities. Minimum 5+ years IT experience with IT administration and support experience with windows administration and management of servers, O365, One Drive, Azure, Active Directory, DHCP, DNS, Group Policy, and RDS
•Strong background virtualization including but not limited to ESXi and VCenter
•Previous Experience in a fast-paced consulting or MSP environment
•Solid knowledge of backup solutions and network storage solutions.
•Basic knowledge of network services: WAN and LAN connectivity, routers, firewalls, and security
•Core understanding of information security best practices and networking fundamentals.
•Tier 2 and 3 desktop support experience.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
