Senior Systems Administrator - Softheon

Job Title: Senior Systems Administrator

Job Location: On-Site

About us:

Softheon is a dynamic and forward-thinking Software as a Service (SaaS) organization that is dedicated to ensuring affordable, accessible, and plentiful healthcare for every American. We are a pioneering force in the healthcare technology industry, driven by our mission to empower individuals and organizations with innovative solutions that transform the healthcare landscape. Our commitment to improving healthcare access and delivery is unwavering, and we are looking for top-tier talent to join our journey and contribute to our vision. If you're seeking an environment where your contributions are impactful and deeply valued, don't just join a company with ambition. Align with a purpose backed by a committed company.

Our Company Culture:

Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals.

At Softheon, Our Mission is powering growth to make healthcare more productive, intelligent, and successful. Our Vision is Making healthcare affordable, accessible, and plentiful for every American.

About the role:

Softheon is looking for a Senior Systems Administrator that will join our team to help build, maintain, monitor, support, diagnose, and repair Softheon’s physical and virtual systems and networking infrastructure. You will collaborate with cross-functional teams, provide technical guidance, and implement best practices to optimize our cloud-based systems. Additionally, you may be needed to provide second level technical support escalation to the Softheon Helpdesk for the internal staff of Softheon.  

This role will be 100% on-site at our Stony Brook Headquarters.

Requirements

You will:

Technical Support and Incident Management

• Receive and coordinate resolutions to technical support calls and requests for the IT team.
• Provide technical support, resolve incidents, and participate in on-call rotation for critical system issues.
• Advise the Softheon Helpdesk on tasks and help to develop methods and procedures to increase helpdesk efficiency on duties.
• Respond to, evaluate, and promptly resolve or escalate severity system and network outages.
• Communicate downtime, upgrades, and other information to appropriate teams as necessary.

Virtual Machine and Infrastructure Management

• Deploy, monitor, and administer Softheon Fleet of Virtual Machines.
• Oversee performance management and maintenance tasks for Microsoft Hyper-V Virtual Machine.
• Monitor uptime and availability of critical systems.
• Oversee ongoing performance tuning, hardware, and software upgrades and optimization as needed for system and networking infrastructure.

System and Network Upgrades and Security

• Implement and manage Azure Active Directory, identity and access management, and security controls.
• Lead changes and upgrades to Softheon’s system, network, and security infrastructure with internal staff and third-party vendors.

Compliance and Best Practices

• Ensure compliance with industry best practices and regulatory requirements.

Talent Development

• Collaborate with the Talent team to actively engage in the hiring and recruitment processes, leveraging industry networks and expertise to identify, attract, and interview top talent that aligns with the company's objectives and values.
• Provide guidance and mentorship to team members within your department and across diverse functions.
• Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement.

Additional Requirements

• This role requires you to work EST hours.
• This role requires you to be on-site at our Stony Brook Headquarters.
• Availability to work occasional weekends and overnight hours as needed.

You have:

Education

• Bachelor’s degree in Computer Science, Information Systems, or related field
• AZ-800 Certification Required
• Must have at least one of the following certifications: AZ-900, AZ-104, AZ-305 or AZ-700.

Experience

• 6-10 years of related Systems Administrator experience required
• 5+ years of Microsoft server administration experience

Skills

• Strong interpersonal skills with effective verbal and written communication skills
• Strong analytical and problem-solving skills
• Strong etiquette for internal digital communications (email or ticketing)
• Ability to meet deadlines in a fast-paced environment while managing simultaneous projects
• Demonstrated ability to work effectively, independently, and in a team environment

Knowledge

• Proficient in managing and maintaining server environments across both Linux and Windows platforms, including troubleshooting server-related issues, implementing robust security measures, and optimizing server performance for enhanced reliability and efficiency
• Strong knowledge of Azure services and administration, including Azure Virtual Machines, Azure Networking, Azure Active Directory, Azure Security Center, and Azure Monitor
• Experience or familiarity with:

• Microsoft Windows Server operating systems
• Microsoft Office Suite
• Server hardware troubleshooting techniques and software utilities
• Microsoft Azure troubleshooting techniques and resolution
• Microsoft Active Directory
• Microsoft Server 2012, 2016, 2022
• Virtualization – Hyper-V/Azure HCI
• Linux

Attributes

• Strong interpersonal skills with effective verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to meet deadlines in a fast-paced environment while managing simultaneous projects
• Demonstrated ability to work effectively, independently, and in a team environment

Benefits

What we offer:

Salary - $101,000 - $140,000

Softheon offers every full-time employee a comprehensive benefits package including: 

• Opportunity to work on cutting-edge cloud-based healthcare solutions; 
• Excellent benefits package that includes health, vision, and dental coverage for you, your spouse, and dependents; 
• Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave; 
• 15 days to discretionary PTO based on YOS plus 9 additional holidays; 
• Referral bonuses, discretionary bonus program, spot bonuses, and professional development opportunities; 
• An opportunity for you to be part of a team committed to improving healthcare access and affordability by leveraging innovative technology solutions; 

*Please note that candidates applying for this position must currently reside within the United States.

Join Softheon, and together, we'll shape the future of healthcare in America.

Are you ready to make a difference? Join us at Softheon and help revolutionize healthcare for all.

At Softheon, we embrace and celebrate diversity in all its forms as an equal-opportunity employer. We strongly believe that employing a diverse workforce is key to our success. Our recruitment and hiring decisions are made solely based on each candidate's qualifications, experience, and skills. We highly appreciate your dedication to our shared mission of making healthcare affordable, accessible, and abundant for all. Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contributions are valued, respected, and celebrated.

Employment with Softheon is at will, which means either the employee or Softheon may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or any document or statement shall be construed to constitute a guarantee of employment for a specified period of time.