Senior Systems Engineer - Ardent Health Services

Ardent Health Services (AHS) is a national health care services company headquartered in Nashville, TN. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care. Our subsidiaries own and operate hospitals and multispecialty physician practices in six states. Ardent includes 30 hospitals, 4,423 patient beds, 23,000 employees, and 1,700 employed physicians. Within the industry, we are noted for recognizing that every hospital is as unique as the community it serves. This in-depth understanding of how health care works at the local level is one of our great strengths.

We have an exciting opportunity for a Senior Systems Engineer with an Azure focus to join our Core Infrastructure Services team. The team is geographically dispersed and, as such, this position will be remote, requiring daily telecommuting,

This is a remote position except with the exception of the following states: CA, CO, CT, HI, IL, MA, MD, ME, MI, MN, NH, NV, NY, OR, RI, VT, WA, Washington DC, WV

POSITION SUMMARY

The Senior Systems Engineer will be part of an experienced team of Systems Engineers who are responsible for securing, maintaining, and monitoring the health of the server environment throughout the enterprise, which encompasses conducting utilization studies and the establishment of fault notification processes, analyzing data to recognize trends and create automated proactive measures to prevent application downtime. Provides second and third level end-user support and mentors members of the Operations team. This position will work closely with other members of the Ardent Information Technology team to support the overall mission of the company and its long-term strategic business initiatives.

• Provide senior-level support of Azure Services deployed in a Hybrid Environment.
• Provide mid-level support for Microsoft Windows Servers and infrastructure services.
• Assist with the implementation of new technologies and verify that all procedural documentation is accurate, and that knowledge transfer from the engineering team is completed prior to any technology being placed in the production environment.
• Act as a contributor to enterprise level strategic projects, meeting milestone deadlines, and accomplishing project action items.
• Administer data within corporate change, problem management and request systems; monitor assignment and completion of efforts documented in these systems; and properly escalate issues to management. Through escalations, this role may serve as a point of contact for interactions with vendors on issue resolution.
• Installs various types of software including operating systems and applications on a variety of hardware platforms including system updates, patches and configuration changes.
• Analyze monitoring data to recognize trends and create proactive solutions to prevent recurring issues
• Serve as level 2 support of core infrastructure services utilizing the incident management ticketing system. Works closely with IT&S teams to resolve internal customer issues.

Education & Experience 

• Bachelor's Degree in an IT concentration OR equivalent combination of education and experience
• 4+ years of professional experience in information technology
• PowerShell Experience and Knowledge preferred
• Prior healthcare experience preferred

Knowledge, Skills & Abilities 

• Mid-level knowledge of Microsoft Windows  Server (2016, 2019, & 2022)
• Mid-level knowledge of core infrastructure services (DNS, DHCP, IIS, Group Policies, File Services, etc.)
• Subject Matter Expert level knowledge of Azure including Microsoft 365 services and the integration between cloud and on-premises.
• Working knowledge of highly available network solutions across multiple data centers.
• Ability to troubleshoot complex problems.
• Knowledge of applicable data privacy practices and laws (HIPAA) preferred