Senior Systems Engineer IT MSP - Tekscape

Job Title: Sr. Systems Engineer IT MSP
Location: Tekscape Office, NYC
Travel Required: As needed to client sites
Term: Full Time
Salary: $100k - $140k
Reports to: Director of Cloud and Infrastructure Technologies

About Tekscape:
Tekscape is a recognized managed IT services company since 2007, headquartered in New York City. Currently, we operate via two physical locations in the United States. Based on our engineers’ deep technical knowledge and leveraging our strategic relationships with the world’s leading cloud providers, We work in a collaborative environment that fosters and rewards innovation. Tekscape excels at supporting companies globally with information technology solutions. Tekscape services include managed IT, managed security services, cloud computing, compliance, and collaboration.
Job Description:
The role provides systems engineering expertise in the deployment, migrations, and delivery of our client’s on-prem and cloud infrastructures. The role expects intermediate networking and cloud computing skills within the framework of VMware, Microsoft Active Directory, Private Cloud, Azure, and AWS public cloud platforms. S/He will have a solid understanding of cloud computing and technology systems and platforms and experience delivering and migrating applications to multiple Cloud platforms. This is a “HANDS-ON” System Engineering role..

Responsibilities & Day-to-Day Tasks:

• Responsible for the technical delivery and implementation of systems related to development, implementation, integration, and migrations of Public/Private Cloud services.
• Setup servers, Active Directory, Exchange, and handle all phases of migrations and upgrades for prem or public cloud resources.
• Discover, design, and execute Office365 email migrations from on-prem Microsoft Exchange platform
• Responsible for closing out scheduled service and project tickets in ConnectWise PSA platform accurately and on time.
• Diagnose and resolve complex network issues, including connectivity, latency, and performance problems.
• Intermediate networking capabilities, own customer networks including but not limited to firewall and switching environments. Working alongside our dedicated network team if necessary for escalation or architecture.
• Manage Servers, Storage, and virtualization environments
• Provide advanced support of Active Directory such as Domain Controller upgrades/Additions, Group Policy creation, software deployments, network policy maintenance, and certificate management
• Collaborate with, and act as a tier 3 escalation point for Technology Managers, Service Desk, Engineering, and other client support teams
• Document processes and procedures which explain system functionality or regular tasks to contribute to our internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP)
• Audit undocumented client environments and provide technical recommendations based on findings
• Apply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO/Okta Multifactor Authentication (MFA) services
• Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware
• Participate in professional services’ project status calls and in the on-call rotation for technical services support/Help Desk.
• Serve as the primary point of contact for assigned customers, establishing, and nurturing strong, long-standing relationships.  Understand and anticipate customer needs, providing proactive solutions and recommendations.

Required Skills and Experience:

• Minimum of 5 years of experience with designing, delivering, maintaining, troubleshooting, and supporting various network and cloud environments (Private, Public, Multi-Cloud – AWS/Azure)
• Hands-on experience installing, maintaining, and troubleshooting multiple Microsoft Windows server environments of at least 50 users (Windows Server 2008 – 2022)
• Experience maintaining and troubleshooting an Exchange email environment (Exchange Server 2010 – 2019)
• Solid understanding of Office365 migrations and go-lives from MS Exchange platforms and On-Prem to Azure Migrations
• Solid understanding of hardware, software in Windows and Mac OS environment
• Strong knowledge of Microsoft Windows and Mac server technologies (2008 and up)
• Hands-on experience maintaining and troubleshooting a VMWare Environment with at least four (4) hosts, vCenter, & vRealize Operations suite, vSAN
• Hands on experience in deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Meraki, and Palo Alto Networks.
• Solid understanding of Network protocols in relation to systems requirements, able to effectively troubleshoot general network issues.
• Proficiency with systems protocols and services such as TCP/IP, AD, DHCP, DNS, DFS, 2FA, Group Policy, ADSS, SMB/CIFS, VPN
• Ability to manage and create filtering rules on SPAM filters such as Mimecast or Proofpoint
• Solid understanding of backup solutions such as Veeam or Acronis
• Proficient in design and environment documentation
• A positive sales enabling attitude and curiosity for learning new technology
• Excellent written to and verbal communication skills applicable to a customer service facing role
• Excellent planning and organizational skills, as well as sound, independent judgment

Pluses:

• Experience installing SAN Storage and configuring it with VMWare / Hyper V
• Experience with Converged and Hyper-Converged Technologies
• Experience maintaining and troubleshooting a VMWare Horizon infrastructure
• Previous experience working within ConnectWise (Automate) ecosystem
• Scripting/Automation ability
• Microsoft, VMWare, and Cisco certifications

Key Performance Indicators (KPIs):

• Client satisfaction rate of 90%
• Annual KPI of 1700 engineering hours (142 Monthly)
• Service Ticket & Time Compliance Policy adherence of 95%

Tekscape employees enjoy the following benefits:

• Excellent Benefits (including medical, dental, vision, life insurance, HSA/FSA)
• Paid Parental Leave (NYS Paid Family Leave)
• 401(k) plan with matching company contribution
• Vacation/ Paid Time Off / Sick Leave / Floating Holiday
• Professional Development Programs
• Employee Referral Programs
• Corporate-Branded Swag & MORE

We are an Equal Opportunity Employer that truly believes in the benefits of diversity! Tekscape engages all employees proactively in all aspects of the business to provide them with experience and exposure to a wide range of IT environments and technologies, allowing for a diverse, creative, and thoughtful development of their skills and knowledge.
 

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