Senior Systems Engineer with MSP Experience - Netsurit
Stamford, CT
About the Job
Senior Systems Engineer (MSP Experience)
Location: Stamford, Connecticut
Model: Hybrid (Will include client visits)
Job Description
The L2/L3 Microsoft System Engineer will be able to deploy and migrate Microsoft servers, Exchange/Office 365 and has a strong understanding of hardware and software to provide technical support. Responsibilities will include interfacing with the customer to track, record, and document help desk requests and issues.
Typical Duties:
- Plan and execute on projects that include server and email installations and migrations
- Provide support via telephone and email to diagnose and resolve problems while providing end user assistance and resolution to issues.
- Provide support for Microsoft operating systems, Microsoft Office Suite and other applications.
- Provide support, deploy, and maintain Office 365 environments
- Escalate support requests as necessary following established procedures.
- Monitor support desk and telephone requests for Service Level Agreement (SLA) violations and escalates as required.
- Maintain technical logs and documentation according to departmental procedures.
- Assist management with a variety of specialty projects and assignments when required.
- Troubleshoot and resolve routine network issues, PC/laptop, switches/hubs, routers, connectivity, and computer peripheral devices.
- Plan and implement deployment schedules for applications, patches, and service packs at the desktop level.
- Provide after-hours coverage and support as needed, on a rotating weekly schedule
Skills/Qualifications:
- Minimum of three years progressive work experience in a technical support role.
- Hands on experience performing Server and Email migrations within the past 12-24 months.
- Hands on experience with Email Spam Filtering Solutions.
- Hands on experience with Firewalls.
- Advanced PC/laptop software knowledge and skills, including installation, configuration, troubleshooting and fighting viruses/malware.
- Three to five years of demonstrated experience working with computer systems and applications.
- Demonstrated analytical ability to solve problems. Broad base of technical skills to clearly diagnose and solve problems relating to hardware and software issues.
- Effective interpersonal skills for interaction with all levels of staff, clients, vendors and consultants.
- Strong communication skills (both oral and written) and demonstrated ability to work as a team player.
- Detail-oriented, self-motivated and able to quickly adjust priorities and the ability to handle multiple tasks at the same time.
- Proficient typing skills.
Preferred Qualifications:
- A+, Server+, Security+ or Microsoft certifications a plus.
- Certifications in Cybersecurity a plus
- Associates or Bachelors Degree in an IT or related field.
- Strong computer, server, and networking skills.
- Proficiency in Windows Server Operating Systems and Microsoft Office 365.
Package Details
- Competitive compensation
- Generous Health benefits
- Long Term and Short-Term Disability Insurance
- 401k with a very generous match
- Generous paid time off
- Job related education assistance and certification program
- Excellent work environment
- Company laptop scheme
- Competitive compensation
- Generous Health benefits
- Long Term and Short-Term Disability Insurance
- 401k with a very generous match
- Generous paid time off
- Job related education assistance and certification program
- Excellent work environment
Source : Netsurit