Senior Systems Services Analyst at Fidelity Investments

Job Description:

As a member of a highly motivated team within the Legal Department, you would manage, monitor, and respond to multiple requests for preservation and collection of electronically stored information (ESI), such as emails and other electronic data sources. The qualified candidate must be able to work in a fast-paced, global culture, where learning new skills and quick problem solving is critical to success.

Primary Responsibilities:

• Intake, execute and track multiple requests to preserve and collect electronically stored information (ESI), including, but not limited to: (1) email, (2) instant messages, (3) electronic documents, and (4) call recordings.
• Monitor and maintain accurate metrics and detailed tracking information related to preservation and collection efforts in proprietary workflow system.
• Communicate status among different groups including: (1) eDiscovery team members, (2) litigation support, (3) in-house counsel, (4) corporate security, (5) compliance, and (6) other business users.
• Ensure accuracy of the data preserved or collected, confirming that the search yielded the desired results.
• Deliver data accurately and in a timely fashion.
• Assist in refining and documenting the eDiscovery team's processes to ensure work is conducted in the most defensible and efficient manner.

Experience:

• Technical experience with Microsoft Office 365 eDiscovery products, both Purview Premium and Purview Standard.

• Technical experience with Encase Information Assurance.
• Technical experience with workflows and scripting, PowerShell preferred. Microsoft Graph API is a plus.
• Experience in a large corporate environment preferred.

Skills and Knowledge:

• Knowledge of the Electronic Discovery Reference Model (EDRM) and related tools.
• Ability to work independently and transparently, while also acting as a collaborative team player.
• Ability to prioritize heavy workload with competing deadlines.
• Ability to communicate effectively with team members and customers.
• Keen analytical skills.
• Excellent organizational skills with an emphasis on attention to detail.
• Familiarity with electronic communications (i.e., email, social networks, instant messaging, text messaging, wikis, and blogs).
• Proficiency with Microsoft Office (primarily Outlook, Excel, and OneNote).
• Proficiency with SharePoint, including structure and versioning.
• Understanding of virtual servers.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.