Senior Talent Consultant - Highmark Health
Pittsburgh, PA
About the Job
Company :
Highmark Health
Job Description :
JOB SUMMARY
This position will provide strong consultative, project management, stakeholder management, communication, and learning and development consultation. Will provide complex solutions for designing and delivering talent development programs working with senior management and executive leaders.
ESSENTIAL RESPONSIBILITIES
+ Provide consulting services to the organization, conduct interviews, and discovery meetings with senior/executive management, HR, and process owners to gather requirements and identify performance gaps, performance improvement, or learning and development needs. Develops and maintains relationships with clients and conceptualizes solutions to their problems that lead to effective training, development, or consulting opportunities. Analyzes organizational situations, examines problem-solving approaches, and develops training and non-training interventions. Detects performance gaps and helps client groups to close the gaps between actual and ideal performance. Contribute to company-wide change management efforts as needed, including solutions for employee engagement, leadership teambuilding, and development, communications, culture change.
+ Works closely with client area, and subject matter experts to lead training, development, or consulting projects which are complex in nature; conducts needs analysis, gathers data, assigns tasks to project team members, and sets project milestones. Serves as primary client contact and manages relationships for defined scope(s) of work to ensure responsiveness to client needs. Strategic oversight and direction of internal resources and third parties/vendors for execution of deliverables, including management of program team if applicable. Manage program resources, relationships and communication with project team, participants, customers, executive sponsor(s), steering committee(s), and other stakeholders. Develop program strategy, scope, goals, objectives and metrics ensuring they align with the talent and organizational strategy and drive continuous improvement initiatives. Create and maintain comprehensive project documentation accounting for the design and end to end process of the program. Accountable for overall performance and delivery of a defined scope(s) of work with strict adherence to customer satisfaction goals, quality standards for training products and/or services, and other such criteria and measures as may be designated. Measure and report to leaders up to Executive on project analytics, metrics and outcomes. Perform risk mitigation and change management activities.
+ Design and develop learning solutions. Design, develop, and evaluate in-person and on-line training using a variety of development tools. Create job aids, manuals, simulations, case studies, role plays to achieve defined desired learning objectives.Lead, influence or negotiate others to achieve desired work results; utilize excellent client interaction and advisory skills. Work effectively with others to achieve common goals and exercises effective interpersonal influence. Facilitate high-impact presentations and trainings, process and project meetings, and influences at various levels (including Executive Leaders). Present program updates to leadership (including Executive Leaders) and other key stakeholders demonstrating advanced presentation skills.
+ Mentors and coaches other team members to enhance performance and encourage professional development as requested. Communicates, leads, and influence/negotiates with others to achieve decided work results by utilizing excellent client interaction and advisory skills. Works effectively with others to achieve common goals and exercise effective interpersonal influence.
+ Other duties as assigned or requested.
EXPERIENCE
Required
+ 6 – 8+ years of consultant experience
+ 6 - 8+ years of experience in Instructional Design
+ 2 years of experience in Facilitation
+ 6 - 8+ years of experience in Leadership Development OR
+ 6 - 8+ years of experience in Project/Product Management/Stakeholder Management
Preferred
+ 2 years of experience in HR - Specifically Talent Management
+ 2 years of experience in Mentoring & Coaching
SKILLS
+ Communication & Interpersonal Skills: Excellent verbal and written communication skills, active listening, ability to build rapport and trust, conflict resolution, negotiation, and influencing skills.
+ Problem-Solving & Analytical Skills: Critical thinking, analytical skills, ability to identify root causes of problems, develop creative solutions, and assess the impact of proposed solutions
+ Project Management Skills: Ability to plan, organize, and execute projects on time and within budget, manage resources, track progress, and mitigate risks.
+ Team Leadership: Ability to lead and motivate project teams, delegate tasks, and provide feedback.
EDUCATION
Required
+ Bachelor’s degree in Human Resources, Business, Project Management, Learning & Development or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Substitutions
+ 10+ years consulting, managing projects, and working with executive leadership to design, develop, and deliver talent solutions across large organizations.
Preferred
+ Masters degree in Human Resources, Business, Project Management, Learning & Development
LICENSES or CERTIFICATIONS
+ None
Required
+ None
Preferred
+ None
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office- or Remote-based
Teaches / trains others
Occasionally
Travel from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
_Disclaimer:_ _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
_Compliance Requirement_ _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._
_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf_ )
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J252292
Highmark Health
Job Description :
JOB SUMMARY
This position will provide strong consultative, project management, stakeholder management, communication, and learning and development consultation. Will provide complex solutions for designing and delivering talent development programs working with senior management and executive leaders.
ESSENTIAL RESPONSIBILITIES
+ Provide consulting services to the organization, conduct interviews, and discovery meetings with senior/executive management, HR, and process owners to gather requirements and identify performance gaps, performance improvement, or learning and development needs. Develops and maintains relationships with clients and conceptualizes solutions to their problems that lead to effective training, development, or consulting opportunities. Analyzes organizational situations, examines problem-solving approaches, and develops training and non-training interventions. Detects performance gaps and helps client groups to close the gaps between actual and ideal performance. Contribute to company-wide change management efforts as needed, including solutions for employee engagement, leadership teambuilding, and development, communications, culture change.
+ Works closely with client area, and subject matter experts to lead training, development, or consulting projects which are complex in nature; conducts needs analysis, gathers data, assigns tasks to project team members, and sets project milestones. Serves as primary client contact and manages relationships for defined scope(s) of work to ensure responsiveness to client needs. Strategic oversight and direction of internal resources and third parties/vendors for execution of deliverables, including management of program team if applicable. Manage program resources, relationships and communication with project team, participants, customers, executive sponsor(s), steering committee(s), and other stakeholders. Develop program strategy, scope, goals, objectives and metrics ensuring they align with the talent and organizational strategy and drive continuous improvement initiatives. Create and maintain comprehensive project documentation accounting for the design and end to end process of the program. Accountable for overall performance and delivery of a defined scope(s) of work with strict adherence to customer satisfaction goals, quality standards for training products and/or services, and other such criteria and measures as may be designated. Measure and report to leaders up to Executive on project analytics, metrics and outcomes. Perform risk mitigation and change management activities.
+ Design and develop learning solutions. Design, develop, and evaluate in-person and on-line training using a variety of development tools. Create job aids, manuals, simulations, case studies, role plays to achieve defined desired learning objectives.Lead, influence or negotiate others to achieve desired work results; utilize excellent client interaction and advisory skills. Work effectively with others to achieve common goals and exercises effective interpersonal influence. Facilitate high-impact presentations and trainings, process and project meetings, and influences at various levels (including Executive Leaders). Present program updates to leadership (including Executive Leaders) and other key stakeholders demonstrating advanced presentation skills.
+ Mentors and coaches other team members to enhance performance and encourage professional development as requested. Communicates, leads, and influence/negotiates with others to achieve decided work results by utilizing excellent client interaction and advisory skills. Works effectively with others to achieve common goals and exercise effective interpersonal influence.
+ Other duties as assigned or requested.
EXPERIENCE
Required
+ 6 – 8+ years of consultant experience
+ 6 - 8+ years of experience in Instructional Design
+ 2 years of experience in Facilitation
+ 6 - 8+ years of experience in Leadership Development OR
+ 6 - 8+ years of experience in Project/Product Management/Stakeholder Management
Preferred
+ 2 years of experience in HR - Specifically Talent Management
+ 2 years of experience in Mentoring & Coaching
SKILLS
+ Communication & Interpersonal Skills: Excellent verbal and written communication skills, active listening, ability to build rapport and trust, conflict resolution, negotiation, and influencing skills.
+ Problem-Solving & Analytical Skills: Critical thinking, analytical skills, ability to identify root causes of problems, develop creative solutions, and assess the impact of proposed solutions
+ Project Management Skills: Ability to plan, organize, and execute projects on time and within budget, manage resources, track progress, and mitigate risks.
+ Team Leadership: Ability to lead and motivate project teams, delegate tasks, and provide feedback.
EDUCATION
Required
+ Bachelor’s degree in Human Resources, Business, Project Management, Learning & Development or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Substitutions
+ 10+ years consulting, managing projects, and working with executive leadership to design, develop, and deliver talent solutions across large organizations.
Preferred
+ Masters degree in Human Resources, Business, Project Management, Learning & Development
LICENSES or CERTIFICATIONS
+ None
Required
+ None
Preferred
+ None
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office- or Remote-based
Teaches / trains others
Occasionally
Travel from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
_Disclaimer:_ _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
_Compliance Requirement_ _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._
_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf_ )
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J252292
Source : Highmark Health
