Senior Technical Account Manager - Q2 Software, Inc
Austin, TX
About the Job
As passionate about our people as we are about our mission.
What We’re All About:
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
We seek a qualified and results-driven Senior Technical Account Manager to oversee and address our customers' technical needs. In this role, you will provide customer technical support, support pre-sales and post-sales processes, and work closely with the sales team to achieve specific goals. The ideal candidate should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience, and possess excellent communication and interpersonal skills.
A Typical Day:
Track account metrics to measure customer satisfaction and identify areas for improvement. Provide technical support for customers to support pre-sales and post-sales processes.
Respond promptly to product-related inquiries and customer needs.
Inform and train clients about products and their use.
Document customer needs and report customer feedback.
Coordinate with the sales team to refine the sales process and ensure customer loyalty.
Monitor the delivery of services and report progress to managers or supervisors.
Bring Your Passion, Do What You Love. Here's What We're Looking For:
Typically requires a Bachelor’s degree and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.
Experience in technical support and sales.
Good technical and product knowledge.
Excellent communication and interpersonal skills.
Good critical thinking and problem-solving abilities.
Strong organizational and time-management skills.
#LI-BW1
#LI-Hybrid
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page.Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
