Senior Technical Account Manager - UKG TeleStaff - UKG (Ultimate Kronos Group)
Lowell, MA
About the Job
Senior Technical Account Manager - UKG TeleStaff
General Information
Ref #:
20240039909
Travel Amount Required:
Up to 25%
Job Type:
Regular-Full Time
Location:
Alpharetta - Georgia - United States, Atlanta - Georgia - United States, Indianapolis - Indiana - United States, Lowell - Massachusetts - United States, Maitland - Florida - United States, Santa Ana - California - United States, Weston - Florida - United States
Company Overview
Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG
Description & Qualifications
Description
The Senior Global Technical Account Manager provides technical support and account management to UKG PLUS Telestaff customers and must have a high level of Telestaff product knowledge. Responsibilities may include but are not limited to the following:
Duties and Responsibilities:
•Provide account management and technical support of UKG Telestaff to large enterprise-class customers
•Utilize UKG Telestaff knowledge and technical capabilities to provide optimum solutions to customer issues
• Replicate customer scenarios for configuration/environmental solutions and /or readying the issue for engineering review
•Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments
•Communicate effectively to both technical and non-technical individuals at various levels internally and externally
•Conduct weekly conference calls, provide weekly status reports and advocate for customer needs and requirements
•Interface successfully with other UKG cross-functional teams and third-party solution providers
•Participate in testing and validating system fixes, service releases, and enhancements
•Late Shift and On-Call availability if needed
The employee will need to work onsite 3 days/week at any US based UKG office
Qualifications
Basic Qualifications:
•Experience supporting UKG Telestaff is required
•At least 5 years experience in customer support
•Working knowledge of PC's, operating systems, web technologies and a demonstrated ability to troubleshoot complex technical problems
•Must have knowledge and understanding of computer system applications and databases
Preferred Qualifications:
•Ability to occasionally travel on short notice
•Knowledge of SQL scripting and database experience with MS SQL
Pay Transparency for Colorado, New York, Washington and California
The pay range for this position in Colorado, New York, Washington and California is $68100 to $97900, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.
Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement .
View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
General Information
Ref #:
20240039909
Travel Amount Required:
Up to 25%
Job Type:
Regular-Full Time
Location:
Alpharetta - Georgia - United States, Atlanta - Georgia - United States, Indianapolis - Indiana - United States, Lowell - Massachusetts - United States, Maitland - Florida - United States, Santa Ana - California - United States, Weston - Florida - United States
Company Overview
Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG
Description & Qualifications
Description
The Senior Global Technical Account Manager provides technical support and account management to UKG PLUS Telestaff customers and must have a high level of Telestaff product knowledge. Responsibilities may include but are not limited to the following:
Duties and Responsibilities:
•Provide account management and technical support of UKG Telestaff to large enterprise-class customers
•Utilize UKG Telestaff knowledge and technical capabilities to provide optimum solutions to customer issues
• Replicate customer scenarios for configuration/environmental solutions and /or readying the issue for engineering review
•Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments
•Communicate effectively to both technical and non-technical individuals at various levels internally and externally
•Conduct weekly conference calls, provide weekly status reports and advocate for customer needs and requirements
•Interface successfully with other UKG cross-functional teams and third-party solution providers
•Participate in testing and validating system fixes, service releases, and enhancements
•Late Shift and On-Call availability if needed
The employee will need to work onsite 3 days/week at any US based UKG office
Qualifications
Basic Qualifications:
•Experience supporting UKG Telestaff is required
•At least 5 years experience in customer support
•Working knowledge of PC's, operating systems, web technologies and a demonstrated ability to troubleshoot complex technical problems
•Must have knowledge and understanding of computer system applications and databases
Preferred Qualifications:
•Ability to occasionally travel on short notice
•Knowledge of SQL scripting and database experience with MS SQL
Pay Transparency for Colorado, New York, Washington and California
The pay range for this position in Colorado, New York, Washington and California is $68100 to $97900, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.
Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement .
View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
Source : UKG (Ultimate Kronos Group)
