Senior Technical Product Manager, Cloud and Enterprise Agents at ThousandEyes
San Francisco, CA
About the Job
Who We AreCisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own
Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.About The TeamAt Cisco ThousandEyes, we have a unique advantage: we move fast like a startup, but have the backing of a Fortune 100 company in Cisco
By tapping into the broad Cisco ecosystem and the totality of networking data at our fingertips, we can provide our customers the appropriate context to solve their problems and drastically reduce their mean time to resolution
You will be part of the points of visibility team at ThousandEyes, whose mission is to uphold the Broad Visibility product pillar by providing our customers the right data at the right time in the right format and providing a foothold to execute tests from.About The RoleAs a Senior Product Manager at ThousandEyes, you will be responsible for our Cloud Agent and Enterprise Agent components. Enterprise Agents are a software artifact we deliver to customers to run within their premise as a component of our SaaS and Cloud Agents are points of visibility we operate in more than 700 locations around the world to give an outside-in perspective for our customers
Your mission will be to strategically grow the footprint of the Cloud Agent fleet and the hardware platforms and devices we support running Enterprise Agents on while being mindful of our operating model
You will also become a subject matter expert to directly engage with our Sales team on strategic prospects and our escalation engineering support team when needed. What You’ll DoWork directly with the Cloud Agent Operations and Enterprise Agent engineering teams to align roadmaps and quarterly plans with the broader organizational strategy.Identify new geographical locations and use cases for Cloud Agents, as well as new device platforms and opportunities for Enterprise Agents Deep dive into the way we build, secure, deploy, and operate agents at scale both within our Cloud Agent locations and how our customer practitioners make use of the Enterprise Agent to become a subject matter expert on all things CEA.Bring an entrepreneurial spirit and a focus on data driven insights to help build a long term strategy for the team. Generate and shepherd creative ideas, both large and small, that bring value to customers and the business.Stay hands-on with customers to keep them happy today, while gaining insight for future ideas.Thoughtfully prioritize to maximize the impact of organizational effort.Qualifications Technical Acumen: You will work closely with engineering to understand technical tradeoffs and their impact on the product
Being comfortable in the code is a plus, but not required.Product Sense: Our favorite product managers bring together insights from every corner (customers, engineering, design, and go-to-market teams) to design and build the best product experience.Curiosity: The best candidates understand that creativity and growth start with a curious, humble mindset and asking thoughtful questions. Ownership: The best product managers take the responsibility of delivering a successful product to heart, and step in wherever needed, even if crossing typical role boundaries; they never shy away from the details nor lose sight of the bigger picture.Communication: Effective communication to any audience (company leadership, engineering, customers, and more) is key to success in this role. Attitude & Ambition: The best candidates are smart, hard working, competitive, and not afraid to fail
They are team first but willing to take the lead with minimal guidance and supervision. Proven product management experience (at least 3+ years), with demonstrated success in product delivery, ideally at an Enterprise SaaS company (even better if in an Internet Infrastructure company)Bachelor’s Degree in Computer Science or Engineering or equivalent technical experience, higher level degree (MBA, MS, etc.) a bonus but not requiredExcellent verbal and written skills and the willingness to present and defend your ideasCustomer-focused, self-starter with high levels of initiative, commitment, energy, and comfort working in ambiguous environments A collaborative spirit and comfort working in a team environmentAbility to influence cross-functional teams without formal authorityExceptional project management skills with a focus on operational excellenceExperience with Linux Systems, TCP/IP Networking, Cloud, and other technical conceptsCisco values the perspectives and skills that emerge from employees with diverse backgrounds
That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential
We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.We encourage you to apply even if you do not believe you meet every single qualification
Not all strong candidates will meet every single qualification
Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy
We urge you not to prematurely exclude yourself and to apply if you're interested in this work.Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.US – COMPENSATION RANGE – MESSAGE TO APPLICANTS$117,800 - $214,100 USDMessage to applicants applying to work in the U.S.:When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S
locations, not including equity or benefits
For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses
Hiring ranges for sales positions include base and incentive compensation target
Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training
Applicants may not be eligible for the full salary range based on their U.S
hiring location
The recruiter can share more details about compensation for the role in your location during the hiring process.U.S
employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday
Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO
We offer additional paid time to volunteer and give back to the community
Employees are also able to purchase company stock through our Employee Stock Purchase Program.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components
For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%
Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target
Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.About The TeamAt Cisco ThousandEyes, we have a unique advantage: we move fast like a startup, but have the backing of a Fortune 100 company in Cisco
By tapping into the broad Cisco ecosystem and the totality of networking data at our fingertips, we can provide our customers the appropriate context to solve their problems and drastically reduce their mean time to resolution
You will be part of the points of visibility team at ThousandEyes, whose mission is to uphold the Broad Visibility product pillar by providing our customers the right data at the right time in the right format and providing a foothold to execute tests from.About The RoleAs a Senior Product Manager at ThousandEyes, you will be responsible for our Cloud Agent and Enterprise Agent components. Enterprise Agents are a software artifact we deliver to customers to run within their premise as a component of our SaaS and Cloud Agents are points of visibility we operate in more than 700 locations around the world to give an outside-in perspective for our customers
Your mission will be to strategically grow the footprint of the Cloud Agent fleet and the hardware platforms and devices we support running Enterprise Agents on while being mindful of our operating model
You will also become a subject matter expert to directly engage with our Sales team on strategic prospects and our escalation engineering support team when needed. What You’ll DoWork directly with the Cloud Agent Operations and Enterprise Agent engineering teams to align roadmaps and quarterly plans with the broader organizational strategy.Identify new geographical locations and use cases for Cloud Agents, as well as new device platforms and opportunities for Enterprise Agents Deep dive into the way we build, secure, deploy, and operate agents at scale both within our Cloud Agent locations and how our customer practitioners make use of the Enterprise Agent to become a subject matter expert on all things CEA.Bring an entrepreneurial spirit and a focus on data driven insights to help build a long term strategy for the team. Generate and shepherd creative ideas, both large and small, that bring value to customers and the business.Stay hands-on with customers to keep them happy today, while gaining insight for future ideas.Thoughtfully prioritize to maximize the impact of organizational effort.Qualifications Technical Acumen: You will work closely with engineering to understand technical tradeoffs and their impact on the product
Being comfortable in the code is a plus, but not required.Product Sense: Our favorite product managers bring together insights from every corner (customers, engineering, design, and go-to-market teams) to design and build the best product experience.Curiosity: The best candidates understand that creativity and growth start with a curious, humble mindset and asking thoughtful questions. Ownership: The best product managers take the responsibility of delivering a successful product to heart, and step in wherever needed, even if crossing typical role boundaries; they never shy away from the details nor lose sight of the bigger picture.Communication: Effective communication to any audience (company leadership, engineering, customers, and more) is key to success in this role. Attitude & Ambition: The best candidates are smart, hard working, competitive, and not afraid to fail
They are team first but willing to take the lead with minimal guidance and supervision. Proven product management experience (at least 3+ years), with demonstrated success in product delivery, ideally at an Enterprise SaaS company (even better if in an Internet Infrastructure company)Bachelor’s Degree in Computer Science or Engineering or equivalent technical experience, higher level degree (MBA, MS, etc.) a bonus but not requiredExcellent verbal and written skills and the willingness to present and defend your ideasCustomer-focused, self-starter with high levels of initiative, commitment, energy, and comfort working in ambiguous environments A collaborative spirit and comfort working in a team environmentAbility to influence cross-functional teams without formal authorityExceptional project management skills with a focus on operational excellenceExperience with Linux Systems, TCP/IP Networking, Cloud, and other technical conceptsCisco values the perspectives and skills that emerge from employees with diverse backgrounds
That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential
We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.We encourage you to apply even if you do not believe you meet every single qualification
Not all strong candidates will meet every single qualification
Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy
We urge you not to prematurely exclude yourself and to apply if you're interested in this work.Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.US – COMPENSATION RANGE – MESSAGE TO APPLICANTS$117,800 - $214,100 USDMessage to applicants applying to work in the U.S.:When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S
locations, not including equity or benefits
For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses
Hiring ranges for sales positions include base and incentive compensation target
Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training
Applicants may not be eligible for the full salary range based on their U.S
hiring location
The recruiter can share more details about compensation for the role in your location during the hiring process.U.S
employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday
Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO
We offer additional paid time to volunteer and give back to the community
Employees are also able to purchase company stock through our Employee Stock Purchase Program.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components
For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%
Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target
Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
