Senior Technical Support Analyst from Collabera

• Strategic planning: recommends, plans, and implements workplace endpoint technology initiatives


• Administrations: manages/coordinates projects with internal/external clients utilizing IT unit system to meet client goals. Create project plans, testing, implementation, and evaluation of systems


• Development: Coordinates projects with users to deliver optimum service regarding installations and maintenance of workplace endpoint technology.


• Tests, implements and evaluates systems and service results


• Coordinates application upgrades, security patching, platform software updates.


• Leverage endpoint management technology to build shared software packages, images and policy management


• Creates endpoint management scripts, packages, and ad hoc reporting


• Performance: advanced level of troubleshooting that have been escalated by junior staff


• 3 years' experience in consulting, project management, training, technical support, or user service, in an information technology environment or similar.? 


• Experience as both an end-user and administrator in service areas such as user support, desktop support, help desk management, and documentation or similar. 


• Experience with Linux operating system


• Balance between Windows and Mac


• O365


• MECM

Nice To Have:

• Leadership experience


• Degree in computer science


• Executive/high level support experience 


• Comp TIA A+ Certification