Senior Technical Support - Resource Consulting Services
Detroit, MI 48202
About the Job
Role: Senior Technical Support
Duration: 1 year with possible extension.
Location: Detroit, MI 48202 – Onsite
Local candidates only
Onsite Interview
Must Have:
- Minimum of 3+ years of IT experience is required
- Minimum of 3+ years of customer service experience is required.
What are the essential duties of this position?
Duration: 1 year with possible extension.
Location: Detroit, MI 48202 – Onsite
Local candidates only
Onsite Interview
Must Have:
- Minimum of 3+ years of IT experience is required
- Minimum of 3+ years of customer service experience is required.
What are the essential duties of this position?
- Communicate effectively, both orally and in writing, with users, unit staff and Managers
- Maintain a broad system knowledge, knowledge of computer related equipment, and end user software
- Analyze operational problems
- Investigate alternative solutions and potential risk
- Initiate corrective action
- Record and report status
- Teach and assist other staff and users
- Project management
- Server support
- Telecommunications support
- Database systems support
- Enforce security standards
Source : Resource Consulting Services
