Senior Technical Writer - Epsilon

The Senior Technical Writer role is responsible for documenting end-user and technical product information to guide users in the configuration and use of new product solutions. The ideal candidate has demonstrably strong writing and video development skills and can effectively interact with software developers, product managers, project leads and end users to craft content. This role also reviews user-generated content from product community forums and effectively incorporates this content within the larger body of documentation. Deliverables include configuration and integration guides, technical release notes, product documentation, demonstration videos, demonstration videos, API guides, product Q&A, forum content, and the like.

This role will conduct interviews with developers, product management, and other technical staff to gather data for documentation/videos/forum responses. Attends scrums, researches, and uses software to translate technical information into both developer and user-facing documentation. This role also interacts heavily with end users to ensure the information generated is applicable to their different usage requirements.

Requirements:

• A minimum of 5 years’ experience documenting technical information in a software company environment.
• Bachelor’s degree in the relevant technical or writing field
• Experience working as an integral part of an Agile development team to research, plan, and produce content for a range of audiences and products, with a focus on enterprise software development
• Excellent written, visual and verbal communication skills in English, with a keen eye for detail
• Proven ability to prioritize and manage multiple projects simultaneously
• Experience documenting digital marketing products is highly desired.
• A minimum of 2 years’ experience as a technical writer in the digital marketing industry a plus

Epsilon at Our CORE  

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes.  For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.    

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:  

• Act with integrity. We are transparent and have the courage to do the right thing. 
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. 
• Innovate with purpose. We shape the market with big ideas that drive big outcomes. 
• Respect all voices. We embrace differences and foster a culture of connection and belonging. 
• Empower with accountability. We trust each other to own and deliver on common goals. 

Because You Matter 

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first.  Our benefits encompass a wide range of offerings, including but not limited to the following:  

• Time to Recharge: Flexible time off (FTO), 14 paid holidays 
• Time to Recover: Paid sick time  
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance  
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling  

Epsilon benefits are subject to eligibility requirements and other terms.  

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

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