Senior Technical Writer - Crescens Inc.
Trenton, NJ
About the Job
Title: Senior Technical Writer
Location: Trenton, NJ (Hybrid)
Duration: 12+ Months
Type: Contract –( In-person Interview only)
Note: This is a Hybrid position - 3 Days On-Site, 2 Days Remote. We are looking for a very Senior, Local Resource who has a Minimum of 10 years of Technical Writing experience.
Job description:
Required Skills:
Location: Trenton, NJ (Hybrid)
Duration: 12+ Months
Type: Contract –( In-person Interview only)
Note: This is a Hybrid position - 3 Days On-Site, 2 Days Remote. We are looking for a very Senior, Local Resource who has a Minimum of 10 years of Technical Writing experience.
Job description:
- Create and maintain technical documentation that communicates complex technical information to both technical and non-technical audiences. Ensure product documentation, user guides, and manuals are clear, accurate, and accessible to users.
- A Senior Technical Writer is a highly skilled professional responsible for creating and maintaining technical documentation that communicates complex technical information to both technical and non-technical audiences.
- This role plays a crucial part in ensuring that product documentation, user guides, and manuals are clear, accurate, and accessible to users, helping them effectively use and understand the technology or products.
- Responsibilities
- 1. Documentation Strategy- Develop and execute a documentation strategy that aligns with the organization's product development and release cycles.- Collaborate with product managers, developers, and subject matter experts to understand documentation needs.
- 2. Content Creation- Write, edit, and format technical documentation, including user manuals, online help, release notes, API documentation, and knowledge base articles.- Translate complex technical concepts into clear, concise, and user-friendly content.
- 3. Audience Analysis- Identify and understand the target audience(s) for each document or piece of content.- Tailor documentation to suit the knowledge level and needs of different user groups.
- 4. Documentation Tools- Proficiently use documentation tools and software as provided by the NJ DOE.- Maintain version control for documentation.
- 5. Visual Elements- Create or collaborate with graphic designers to include visual elements like diagrams, screenshots, and illustrations to enhance comprehension.- Ensure consistency invisual elements and formatting.
- 6. Usability Testing- Conduct usability testing of documentation with end users to gather feedback and make improvements.- Iterate and update documentation based on user feedback and changing product features.
- 7. Compliance and Standards- Ensure that documentation complies with industry standards, regulations, and best practices.- Maintain documentation quality and consistency across all materials.
- 8. Translation and Localization- Coordinate translation and localization efforts for documentation as needed for global audiences.- Ensure that translated content maintains the same level of accuracy and clarity.
- 9. Training and Collaboration- Provide training to end users and collaborate with other teams, including support, product management, and development, together information and feedback.
- 10. Documentation Updates- Keep documentation up-to-date with product changes, enhancements, and new features.- Communicate updates to users through release notes and other channels.
- 11. User Feedback and Support- Collect and analyze user feedback to identify areas for improvement in documentation.- Provide support and guidance to users seeking help through documentation.
Required Skills:
- Experience in technical writing
- Experience with API documentation
- Experience with documentation strategy development
- Experience with documentation tools and version control systems
- Experience in usability testing
- Experience ensuring compliance with industry standards
- Experience in translation and localization coordination
- Experience in training and collaboration with other teams
- Experience in collecting and analyzing user feedback
- Experience writing technical documentation for cloud based software, such as Salesforce, AWS, and Snowflake.
Source : Crescens Inc.