Senior Technical Writer - Randstad USA

job summary:

Our Client is looking for a Technical writer in Trenton NJ, for long term opportunity.

Create and maintain technical documentation that communicates complex technical information to both technical and non-technical audiences. Ensure product documentation, user guides, and manuals are clear, accurate, and accessible to users.

 
location: Trenton, New Jersey
job type: Contract
salary: $60.55 - 65.55 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:

• - Develop and execute a documentation strategy that aligns with the organization's product development and releaResponsibilitiesse cycles.
  
  
• - Collaborate withproduct managers, developers, and subject matter experts to understanddocumentation needs.

2. Content Creation

• - Write, edit, andformat technical documentation, including user manuals, online help, releasenotes, API documentation, and knowledge base articles.
  
  
• - Translate complextechnical concepts into clear, concise, and user-friendly content.

3. Audience Analysis

• - Identify andunderstand the target audience(s) for each document or piece of content.
  
  
• - Tailor documentationto suit the knowledge level and needs of different user groups.

4. Documentation Tools

• - Proficiently usedocumentation tools and software as provided by the NJ DOE.
  
  
• - Maintain versioncontrol for documentation.

5. Visual Elements

• - Create or collaboratewith graphic designers to include visual elements like diagrams, screenshots,and illustrations to enhance comprehension.
  
  
• - Ensure consistency invisual elements and formatting.

6. Usability Testing

• - Conduct usabilitytesting of documentation with end users to gather feedback and makeimprovements.
  
  
• - Iterate and updatedocumentation based on user feedback and changing product features.

7. Compliance andStandards

• - Ensure thatdocumentation complies with industry standards, regulations, and bestpractices.
  
  
• - Maintain documentationquality and consistency across all materials.

8. Translation andLocalization

• - Coordinate translationand localization efforts for documentation as needed for global audiences.
  
  
• - Ensure that translatedcontent maintains the same level of accuracy and clarity.

9. Training and Collaboration

• - Provide training to end users and collaboratewith other teams, including support, product management, and development, togather information and feedback.

10. Documentation Updates

• - Keep documentation up-to-date with product changes, enhancements, and new features.
  
  
• - Communicate updates to users through release notes and other channels.

11. User Feedback and Support

• - Collect and analyze user feedback to identify areas for improvement in documentation.
  
  
• - Provide support and guidance to users seeking help through documentation.

Qualifications

• - Bachelor's degree in technical writing, English, computer science, or a related field.
  
  
• - 10+ years of experience in technical writing, including experience in a senior or lead role.
  
  
• - strong writing and editing skills, with a keen eye for detail and grammar.
  
  
• - Proficiency in using technical writing tools and software.
  
  
• - Experience writing technical documentation for cloud based software, such as Salesforce, AWS, and Snowflake.
  
  
• - Familiarity with documentation best practices, standards, and style guides.
  
  
• - Knowledge of content management systems and version control systems.
  
  
• - Ability to quickly grasp complex technical concepts and communicate them effectively.
  
  
• - strong organizational and project management skills.
  
  
• - Excellent communication and collaboration skills.
  
  
• - Experience with Agile development methodologies is a plus.