Senior Technical Writer at Rose International

***Only qualified Senior Technical Writer candidates located near the Trenton, NJ area to be considered due to the position requiring an onsite presence***

The Senior Technical Writer is a highly skilled professional responsible for creating and maintaining technical documentation that communicates complex technical information to both technical and non-technical audiences. This role plays a crucial part in ensuring that product documentation, user guides, and manuals are clear, accurate, and accessible to users, helping them effectively use and understand the technology or products.

Qualifications:
• Bachelor's degree in technical writing, English, computer science, or a related field
• 10+ years of experience in technical writing, including experience in a senior or lead role
• Strong writing and editing skills, with a keen eye for detail and grammar
• Proficiency in using technical writing tools and software
• Experience writing technical documentation for cloud based software, such as Salesforce, AWS & Snowflake
• Familiarity with documentation best practices, standards, and style guides
• Knowledge of content management systems and version control systems
• Ability to quickly grasp complex technical concepts and communicate them effectively
• Strong organizational and project management skills
• Excellent communication and collaboration skills
• Experience with Agile development methodologies is a plus
• Familiarity with the subject matter or technology being documented is beneficial

Required Experience:
• Experience in technical writing - 10 Years
• Experience with API documentation - 7 Years
• Experience with documentation strategy development - 9 Years
• Experience with documentation tools and version control systems - 10 Years
• Experience in usability testing - 8 Years
• Experience ensuring compliance with industry standards - 10 Years
• Experience in translation and localization coordination - 5 Years
• Experience in training and collaboration with other teams - 10 Years
• Experience in collecting and analyzing user feedback - 10 Years
• Experience writing technical documentation for cloud based software, such as Salesforce, AWS, and Snowflake - 8 Years

Senior Technical Writer Responsibilities:
-Documentation Strategy:
• Develop and execute a documentation strategy that aligns with the organization's product development and release cycles
• Collaborate with product managers, developers, and subject matter experts to understand documentation needs

-Content Creation:
• Write, edit, and format technical documentation, including user manuals, online help, release notes, API documentation, and knowledge base articles
• Translate complex technical concepts into clear, concise, and user-friendly content

-Audience Analysis:
• Identify and understand the target audience(s) for each document or piece of content
• Tailor documentation to suit the knowledge level and needs of different user groups

- Documentation Tools:
• Proficiently use documentation tools and software as provided
• Maintain version control for documentation

- Visual Elements:
• Create or collaborate with graphic designers to include visual elements like diagrams, screenshots, and illustrations to enhance comprehension
• Ensure consistency in visual elements and formatting

- Usability Testing:
• Conduct usability testing of documentation with end users to gather feedback and make improvements
• Iterate and update documentation based on user feedback and changing product features

- Compliance and Standards:
• Ensure that documentation complies with industry standards, regulations, and best practices
• Maintain documentation quality and consistency across all materials

- Translation and Localization:
• Coordinate translation and localization efforts for documentation as needed for global audiences
• Ensure that translated content maintains the same level of accuracy and clarity

- Training and Collaboration:
• Provide training to end users and collaborate with other teams, including support, product management, and development, to gather information and feedback

- Documentation Updates:
• Keep documentation up-to-date with product changes, enhancements, and new features
• Communicate updates to users through release notes and other channels

- User Feedback and Support:
• Collect and analyze user feedback to identify areas for improvement in documentation
• Provide support and guidance to users seeking help through documentation

Benefits:

For information and details on employment benefits offered with this position, please visit here .Should you have any questions / concerns, please contact our HR Department via our secure website .

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender(expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).