Senior Technical Writer - Rep Fitness

JOB DESCRIPTION

Job Title: Senior Technical Writer

Department: Product & Engineering

Reports To: Service Engineering Manager

FLSA Status: Exempt

Compensation Base Range:$80,000.00 - $95,000.00 Annually

WHO WE ARE:

REP designs world-class, innovative gym equipment that is sold around the world, and we are now expanding into apparel, supplements, athletes, and events. REP was established in 2012 by two brothers who shared a deep passion for fitness. From our humble beginnings of selling bumper plates out of a small garage, REP has experienced remarkable growth, now occupying over 300,000+ square feet of office and distribution space in the USA and internationally. With a dedicated team of over 150+ fitness enthusiasts, our mission is to "Improve Lives by Sharing our Passion for Strength." Our commitment to innovation, customer service, and value sets us apart.

We believe in building a culture centered around fitness, so we specialize in outfitting home gyms, commercial gyms, and strength and conditioning facilities. Our dedication to excellence has been recognized multiple times when we were featured in the Inc. 5000 fastest growing private companies in 2018 and 2021 and then voted the best home strength product launch in 2022 by Garage Gym Experiment. Our team works out together, and we regularly invite fitness superstars to join us. We organize fun challenges to test our limits - and the limits of our equipment.

At REP, we continue to grow and bring new opportunities for those who want to be a part of a winning team. We firmly believe that being surrounded by like-minded individuals fuels creative energy and fosters a fun and collaborative work environment. This role is based in our state-of-the-art headquarters with a bright, spacious, shared workspace; scenic views of the Rocky Mountains; and a kitchen always stocked with healthy snacks, protein powder, and coffee.

OUR CORE VALUES:

Think Like a Customer - We empathize with our customers; understand the 'why' behind every decision we make

Progress not Perfection - We don't let perfect get in the way of good; we are better today than we were yesterday

Positive Attitude - Be a glass half-full kind of person and remember to have fun

Teamwork without Ego - We put the team above ourselves; we only win together

Take Initiative - We drive momentum; if there is an opportunity to make us better, we want to hear it

WHAT'S IN IT FOR YOU:

Our commitment to quality and transparency applies not only to our products, but to our people. We are focused on creating a fun, exciting, collaborative space that's centered around health and well-being. We empower everyone on our team to take control of their careers and balance their work and life in a modern, fast-paced environment.

We offer an exceptional compensation package which includes:

DAY ONE BENEFITS!

• Medical, Dental, Vision (100% premiums covered by REP for employee only coverage) 
• Health Savings Account (HSA) with employer contributions 
• Flexible Spending Account (FSA) options 
• LTD/STD, Life and AD&D (100% premiums covered by REP)  
• 401k and Roth options with employer match up to 4% 
• Employee Assistance Program (EAP) 

RECHARGE YOURSELF!

• 4 weeks of PTO accrued during your first year 
• 48 hours of sick leave annually 
• 7 paid company holidays with an additional floating holiday
• Paid Parental leave after 6 months of employment    
• Birthday - Paid day off 

PUMPED-UP PERKS!

• Unique bonus structure that rewards exceptional individual performance as well as company-wide performance 
• Quarterly funded company perks
• Full access to employee gym 
• Employee discount on REP equipment and apparel 
• Daily snacks and drinks provided by REP (for onsite employees) 
• 'Fitness' casual attire 
• Company and team building events  
• Professional growth and development within the organization 
• LIFE-WORK balance 

ABOUT THE ROLE:

As a senior technical writer your responsibilities will include creating, editing, and maintaining consumer-facing user documentation including user guides, assembly manuals, troubleshooting steps, part replacement instructions, maintenance/service steps, and exploded view reference diagrams. You will write for a variety of audiences, from non-technical end users to skilled maintenance technicians. You must have excellent attention to detail and the ability to prioritize work for you and others, and work on multiple projects in a fast-paced, changing environment.

ESSENTIAL FUNCTIONS: include the following. Other duties may be assigned.

• Work with product managers, product marketing, engineers, customer service, and legal to produce and maintain world-class documentation, including User Guides, Assembly Manuals, troubleshooting and maintenance guidelines, part replacement instructions, and exploded-view reference diagrams.
• Think like a customer to create easy-to-follow instruction manuals for our products to ensure seamless and hassle-free assembly
• Coordinate cross-functional review of new documentation
• Ability to efficiently and thoroughly address feedback on published content from both customers and internal support representatives
• Design and develop a standardized service manual format and template
• Meet critical deadlines to support new product launches
• Schedule and prioritize workload for self and other technical writer/drafter

SUPERVISORY RESPONSIBILITIES:

• Expected to plan and assign the technical writing workload of drafter(s).
• Expected to train drafters in following new manual formats and in use of Adobe InDesign as needed.

EDUCATION AND/OR EXPERIENCE:

• Bachelor's degree (B. A.) from four-year college or university preferred
• 5+ years related experience and/or training preferred
• Expert level proficiency in Adobe Illustrator and Adobe InDesign
• Experience in SolidWorks Composer
• Experience in Microsoft Suite required

CORE COMPETENCIES:

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.

• Resourcefulness - Securing and deploying resources effectively and efficiently.

• Collaborates - building partnerships and working collaboratively with others to meet shared objectives.

• Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

• Manages Ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear.

• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Ensures accountability - Holding self and others accountable to meet commitments.

• Cultivates Innovation - Creating new and better ways for the organization to be successful.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit and use hands to operate the telephone, type and operate the computer and mouse. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions. The employee is frequently required to talk, hear, and bend and twist neck. The employee may occasionally lift and/or move up to 75 pounds and rarely lift and/or move up to 100 pounds assisted. Specific vision abilities required by this job include close vision and distance vision.

REP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, REP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at REP.