Senior Techno Functional Analyst, Patient Operations Product Team - Bristol-Myers Squibb

Working with UsChallenging
Meaningful
Life-changing
Those aren’t words that are usually associated with a job
But working at Bristol Myers Squibb is anything but usual
Here, uniquely interesting work happens every day, in every department
From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it
You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity
Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment
We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives
Read more: careers.bms.com/working-with-us.Position SummaryIf you want an exciting and rewarding career that is meaningful, consider joining our diverse team!  The Cell Therapy Digital Platform (CTDP) is a collection of heavily integrated processes and IT systems to enable the vein-to-vein patient treatment process.Patient Operations Functional Analyst will be responsible to drive requirements analysis for technical capabilities required by the Global Patient Operations Team (GPO)
The team is looking for a functional Analyst with prominent experience on Salesforce technologies.BMS is looking for a full time, experienced techno functional analyst with prominent experience on Salesforce technology
Senior Techno functional analyst will be responsible for planning, development, deployment of major and minor releases for the Global patient services (GPS) platform built on Salesforce
This role will monitor the progress of product development and facilitating discussions with vendors as well as internal departments
This is a key role in shaping the GPS platform future vision and strategy.Responsibilities IncludeParticipate in intake meetings (REF/DEF) sessions and provide technical inputs on GPS related design and development
Develop design considerations for GPS major and minor releasesParticipate in refinement and grooming session for backlog refinement and provide technical guidance on low level designLiaison with POSI and business stakeholders and provide technical thought leadership for next gen solutions leveraging Gen AI and other evolving technologiesDesign and lead POCs to show business outcomes in short cyclesContribute to the technical roadmap and help in technology selection and evaluationLead major and minor release production deployment activities and review/approve GxP documentation.Liaison with BMS HYD team development to plan technical work related to GPS major and minor releasesProvide support on major and minor releases.Provide support during defect triage meetings and contribute towards defect fixesSupport GPS operations team on technical reviews, ticket resolutions and high priority incidentsParticipate in technical design sessions with the development teamsSuggest improvement for the Salesforce platform using industry best practicesPerform code reviews to ensure that all solutions are aligned to the pre-defined architecture/design/best practices/code qualityWork collaboratively with the Patient operations product team and pitch in to support the team and supervisor as neededEducation
• Bachelor’s degree: degree in computer science, management information systems or related field• Master’s degree preferredWork Experience  5+ years of experience in Salesforce development8+ years of IT experienceSalesforce Certified Administrator or Advanced Administrator certification(s) a plus.Salesforce Certified Service Cloud Consultant certification(s) a plus.Excellent written and verbal communication skills, interpersonal and collaborative skillsAbility to communicate complex technical information and concepts to audiences at all levelsAbility to manage a complex vendor environmentAbility to manage a global team in a matrix organizationStrong knowledge of the Salesforce platformExperience with SDLC methodologies (Agile, SCRUM)Experience working in GxP environmentWhy You Should ApplyAround the world, we are passionate about making an impact on the lives of patients with serious diseases
Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion, and integrity bring out the highest potential of each of our colleagues.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment
We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles
Applicants can request an accommodation prior to accepting a job offer
If you require reasonable accommodation in completing this application, or any part of the recruitment process direct your inquiries to
Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway
You could be one step away from work that will transform your life and career.Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as “Transforming patients’ lives through science ”, every BMS employee plays an integral role in work that goes far beyond ordinary
Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has a diverse occupancy structure that determines where an employee is required to conduct their work
This structure includes site-essential, site-by-design, field-based and remote-by-design jobs
The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility
Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility
For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture
For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles
Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer
If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to
Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities
As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.SummaryLocation: New Brunswick - NJ - US; Summit West - NJ - USType: Full time