Senior Techno Functional Analyst, Patient Operations Product Team - Bristol Myers Squibb

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!  

The Cell Therapy Digital Platform (CTDP) is a collection of heavily integrated processes and IT systems to enable the vein-to-vein patient treatment process.

Patient Operations Functional Analyst will be responsible to drive requirements analysis for technical capabilities required by the Global Patient Operations Team (GPO). The team is looking for a functional Analyst with prominent experience on Salesforce technologies.

BMS is looking for a full time, experienced techno functional analyst with prominent experience on Salesforce technology. Senior Techno functional analyst will be responsible for planning, development, deployment of major and minor releases for the Global patient services (GPS) platform built on Salesforce. This role will monitor the progress of product development and facilitating discussions with vendors as well as internal departments. This is a key role in shaping the GPS platform future vision and strategy.

Responsibilities Include

• Participate in intake meetings (REF/DEF) sessions and provide technical inputs on GPS related design and development. Develop design considerations for GPS major and minor releases
• Participate in refinement and grooming session for backlog refinement and provide technical guidance on low level design
• Liaison with POSI and business stakeholders and provide technical thought leadership for next gen solutions leveraging Gen AI and other evolving technologies
• Design and lead POCs to show business outcomes in short cycles
• Contribute to the technical roadmap and help in technology selection and evaluation
• Lead major and minor release production deployment activities and review/approve GxP documentation.
• Liaison with BMS HYD team development to plan technical work related to GPS major and minor releases
• Provide support on major and minor releases.
• Provide support during defect triage meetings and contribute towards defect fixes
• Support GPS operations team on technical reviews, ticket resolutions and high priority incidents
• Participate in technical design sessions with the development teams
• Suggest improvement for the Salesforce platform using industry best practices
• Perform code reviews to ensure that all solutions are aligned to the pre-defined architecture/design/best practices/code quality
• Work collaboratively with the Patient operations product team and pitch in to support the team and supervisor as needed

Education

• • Bachelor’s degree: degree in computer science, management information systems or related field
• • Master’s degree preferred

Work Experience

•  5+ years of experience in Salesforce development
• 8+ years of IT experience

• Salesforce Certified Administrator or Advanced Administrator certification(s) a plus.
• Salesforce Certified Service Cloud Consultant certification(s) a plus.
• Excellent written and verbal communication skills, interpersonal and collaborative skills
• Ability to communicate complex technical information and concepts to audiences at all levels
• Ability to manage a complex vendor environment
• Ability to manage a global team in a matrix organization
• Strong knowledge of the Salesforce platform
• Experience with SDLC methodologies (Agile, SCRUM)
• Experience working in GxP environment

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion, and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or any part of the recruitment process direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries toadastaffingsupport@bms.com. Visitcareers.bms.com/eeo-accessibilityto access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.