Senior Telephony Solution Engineer - CoreTechs
Baltimore, MD 21236
About the Job
Senior Telephony Solution Engineer
OVERVIEW:
RESPONSIBILITIES:
SKILL/EXPERIENCE/EDUCATION:
Mandatory Skills:
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
reqOMF-REQ-0002948
- HYBRID Position – ONSITE 3 days per week
- Candidates must live within a commutable distance to Evansville IN, Baltimore MD, or Charlotte NC
- Fully remote candidates will NOT be considered this time.
- This is a possible contract to hire position
OVERVIEW:
- We are seeking a Senior Telephony Solution Engineer to join our team and support the end-to-end delivery of Contact Center Voice Technology solutions. You will help develop and execute against our Interactive Voice Response (IVR) and Auto Dialer design.
RESPONSIBILITIES:
- Resolving issues with the Avaya systems on site
- Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services
- Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages
- Responsible for day to day adds, moves, changes, and user troubleshooting;
- Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations
- Monitors ticket queues to ensure customer tickets and service requests are promptly addressed
- Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh
SKILL/EXPERIENCE/EDUCATION:
Mandatory Skills:
- Bachelor’s degree in Network, Engineering, or Telecommunications. Years of experience can serve as education experience as well
- Can be available 24/7 or able to respond within a 4 hour period if needed
- 7+ years with call center technology – Avaya, Alvaria, Noble, LiveVox, or similar Telephony platforms
- 5+ years with Avaya Communication Manager. Versions 5.2.1 and above is preferable
- Avaya certifications preferred: ACA or ACIS or ACSS or ACS or ACE or ACSA
- Hands on experience with Avaya servers such as S8300, S8410, S8500, S8700 and S8800 server
- Demonstrated experience on Avaya SM/SMGR/SBC
- Proficient in installation and configuration of Avaya Systems
- Good understanding of Avaya architecture and design
- Design experience on Avaya Unified communication products
- Experience with other Avaya appliances, i.e. Avaya Aura Messaging, Avaya CMS, and Avaya OneX Agent
- Excellent customer service skills, highly motivated, self-starter
- A thorough understanding of how to troubleshoot Avaya problems
- Bachelor’s degree in Network, Engineering, or Telecommunications
- Years of experience can serve as education experience as well
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
reqOMF-REQ-0002948
Source : CoreTechs
