Senior Telephony Solution Engineer - Above & Beyond Talent Acquisition
Evansville, IN 47708
About the Job
Position Title: Senior Senior Telephony Solution Engineer
Location: Charlotte, NC - Baltimore, MD - Evansville, ID
Duration: 6 months contract with possible conversion to Full Time Employment
Work Arrangement: Hybrid - At the office 3 days per week
Pay Range: US $45,00 - $60.00 per hour
Location: Charlotte, NC - Baltimore, MD - Evansville, ID
Duration: 6 months contract with possible conversion to Full Time Employment
Work Arrangement: Hybrid - At the office 3 days per week
Pay Range: US $45,00 - $60.00 per hour
Client Info / Who they are:
Above and Beyond Talent Acquisition is proud to represent our client - the country's largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every day-online and at 1,500 branches in 44 states-to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. It's all about doing the right thing-a mission that hasn't changed for more than 100 years.
Who we are looking for / Requirements:
Our client is seeking a Senior Telephony Solution Engineer to join their team and support the end-to-end delivery of Contact Center Voice Technology solutions. You will help develop and execute against our Interactive Voice Response (IVR) and Auto Dialer design.
- Bachelor’s degree in Network Engineering, Telecommunications, or a related field. Relevant years of experience can be considered in lieu of education.
- Availability: Able to respond within a 4-hour period if needed and can be available 24/7.
- 7+ years of experience with call center technology, including Avaya, Alvaria, Noble, LiveVox, or similar telephony platforms.
- 5+ years of experience with Avaya Communication Manager, with preference for versions 5.2.1 and above.
- Preferred Avaya certifications: ACA, ACIS, ACSS, ACS, ACE, or ACSA.
- Hands-on experience with Avaya servers, such as S8300, S8410, S8500, S8700, and S8800.
- Demonstrated experience with Avaya SM (Session Manager), SMGR (System Manager), and SBC (Session Border Controller).
- Proficiency in the installation and configuration of Avaya systems.
- Strong understanding of Avaya architecture and design.
- Design experience with Avaya Unified Communication products.
- Experience with additional Avaya appliances, including Avaya Aura Messaging, Avaya CMS (Call Management System), and Avaya OneX Agent.
- Excellent customer service skills; highly motivated and a self-starter.
- Thorough understanding and experience in troubleshooting Avaya issues.
Desired Skills:
- Bachelor’s degree in Network Engineering, Telecommunications, or a related field. Relevant years of experience can be considered in place of formal education.
Performance Objectives / What you'll be doing:
- Resolving issues with Avaya systems on-site.
- Supports voice engineering initiatives for both project-related and ongoing operational support for voice communication services.
- Implements and troubleshoots enterprise voice-related solutions, incidents, and system outages.
- Responsible for day-to-day tasks, including adds, moves, changes, and user troubleshooting.
- Maintains awareness of system maintenance, outages, and world events that could impact IT operations.
- Monitors ticket queues to ensure customer tickets and service requests are addressed promptly.
- Monitors, reviews, recommends, tests, and implements new software revisions, feature sets, patches, and conducts periodic system refreshes.
Perks of working with them / What they offer:
- Health, dental, and vision insurance.
- Company 401K plan.
For more information and to express interest, please contact our Recruiting team via Email: Apply@AandBtalent.com
Above and Beyond Talent is an equal opportunity employer and staffing firm. We are committed to providing equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, or any other characteristic protected by law.
We believe that diversity enriches our work community and enhances the quality of our services. We actively encourage interest from clients and candidates of all backgrounds, and we are dedicated to hiring and fostering a diverse team that reflects the global communities in which we operate.
Source : Above & Beyond Talent Acquisition
