Senior Teller - Taylor St, Chicago - Old Second National Bank
Chicago, IL
About the Job
Who We Are
At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.
With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!
Join Old Second as a Senior Teller!
Position Overview
The Senior Teller is responsible for front line customer service, processing customer banking transactions, balancing a cash drawer, and providing qualified referrals to Retail Banking. The Senior Teller assists the Teller Supervisor with compliance of policies/procedures, customer problem/resolution and fostering achievement of team sales goals.
Essential Job Functions
Performs daily teller responsibilities:
- Provides quality, personalized customer service (greeting/closing, uses customer name, telephone etiquette, error resolutions, and written communications). Meets or exceeds established customer service expectations including manager observations.
- Processes checking and savings deposits/withdrawals by adhering to policies and procedures including ensuring proper endorsements, negotiability of item, validity of identification and availability of funds.
- Processes various types of payments and orders according to policy and procedure including loan payments, real estate tax payments, money orders, and cashier's checks.
- Counts, proves, and packages currency according to policy and procedure. Balances cash drawer and researches all teller differences within the specified timeframe.
- Effectively uses technology in order to accurately complete customer transactions.
- Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals.
- Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank systems.
- Maintains flexibility to float to other branches and/or work dynamic schedules needed.
Additional Responsibilities for Senior Tellers:
- Has some authority to make check/cash disbursement decisions.
- Assists manager with regulatory compliance, security and bank policies and procedures relating to the Teller area.
- Assists in providing teller staff with necessary training, motivation and encouragement to ensure superior customer service and accuracy.
- Provides additional operational support to Teller Supervisor, including performing end-of-day balancing functions, assisting in quarterly audit work, processing Travelers Checks, and cash ordering.
- May assist maintaining teller currency level requirements and orders sufficient cash to support the teller operation.
- May assist with audits and security tests as scheduled.
- Models desired customer service and sales behaviors for others to follow.
- Actively participates in the branches efforts to reach sales referral goals through meeting individually assigned goals.
- May assist in ordered supplies necessary for day-to-day operations of the teller area.
Minimum Requirements:
- High School diploma (or equivalent) and one year or more of related experience (banking, cash handling, customer service, and/or sales; or equivalent combination of education or experience.
- Must work onsite to perform responsibilities of this position.
Competencies:
- Demonstration of excellent customer service and professional communication.
- Dedication to product promotion and sales referrals.
- Strong attention to detail; precision & accuracy.
- Intermediate computer skills
- Compliance with bank rules & regulations
- Experience balancing teller drawer and reconciling differences
- Reliable: dedication & commitment to work; follow-through on all tasks
Preferred, but not required:
- 2+ years of Teller experience
- Leadership experience a plus.
Thanks for considering Old Second!