Senior Unified Communications Analyst at ManTech
Washington, DC 20528
About the Job
Secure our Nation, Ignite your Future
Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you will help protect our national security while working on innovative projects that offer opportunities for advancement.
ManTech is looking for a motivated, customer-oriented Senior Unified Communications Analyst to join our team in JBAB Washington, DC.
Responsibilities include, but are not limited to:
- Resolving Unified Communications user incidents and requests, to include operational voice and video challenges
- Resolve issues with vendor-specific multi-level video teleconferencing systems
- Complete Moves/Adds/Changes according to the specified SLAs
- Provides weekly report activities to manager
- Assist with the installation of local and/or remote data and voice communications equipment to include but not limited to voice terminals, video conferencing units, concentrators, minicomputers, central processing units, and facsimiles.
- Create and maintain appropriate documentation, including operational instructions
- Work in a team with standardized solutions based on Cisco wired and wireless network equipment around the country and sometimes internationally.
Basic Qualifications:
- 4 plus years’ experience in information networks including Cisco VTC codes, Cisco VoIP endpoints, Cisco Unified Call Manager (CUCM) version 11.5 or later, Cisco Telepresence Management Server
- Certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level II
- DoD 8570 computing environment certification within 6 months of hire. Cisco CCNA Voice or equivalent certification.
- Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it
- Utilize excellent customer service skills and exceed customers’ expectations
- Excellent oral and written communication skills
- Local travel up to 10%
Preferred Qualifications:
- Bachelor’s degree (preferably in IT, Cyber Security, Computer Science, Information Systems Management, Engineering, or similar field of study) or a Master's degree
- Experience with SolarWinds Voice/Video QoS product a plus
Security Clearance Requirements:
- Top Secret-SCI clearance adjudicated within the last 6 years
- Willing to submit to a random CI polygraph
Physical Requirements:
- Must be able to remain in a stationary position 50%.
- Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Often positions self to maintain computers in the lab, including under the desks and in the server closet.
- Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
The projected compensation range for this position is $121,800-$204,100. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, ManTech invests in it’s employees beyond just compensation. ManTech’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
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