Senior User Researcher - n2y
Boston, OH
About the Job
The Texthelp Group and n2y have over 50 years of combined experience in creating and delivering innovative technology for the education and the workplace sectors. The companies merged in March 2024 after operating adjacently for many years. Together, we believe that everyone can learn and that we all have the right to understand and be understood.
Joining forces means the combined mission of advancing the learning, understanding and communication of one billion people around the world by 2030 becomes even stronger. We will make a deeper, richer impact on people's lives and on society.
We can only achieve our mission and continue to grow by having high performing, passionate people on our team. Both Texthelp and n2y promote a collaborative and innovative work environment where diversity is embraced and empowered.
The combined organization employs over 600 staff across locations in the UK, Norway, Denmark, Sweden, USA and Australia.
We plan to reveal our new brand later in 2024, but for now the messaging and any correspondence for this role will come from Texthelp We're extremely proud to be on this journey, and hope you can join us!
Job Summary
We are looking for an experienced Mixed Methods Senior User Researcher to join our team.
As the Mixed Methods Senior User Researcher, you will work with cross-functional teams to lead, design, execute, and communicate impactful research to help shape the company's products.
The right candidate will be driven to develop a keen understanding and deep empathy for the diverse challenges faced by our users. You will design, conduct, and analyze user research that provides actionable insights to address these challenges in measurable ways.
You will be comfortable working throughout the entire product lifecycle: from observing and interviewing users, mapping existing journeys and identifying key opportunities, to validating and optimizing user experiences to maximize their positive impact on the lives of teachers and students.
Responsibilities
- Plan and conduct user research studies, including usability tests, interviews, surveys, and ethnographic research to understand user needs and behaviours.
- Analyze qualitative and quantitative data to generate actionable insights and recommendations that influence product strategy and design decisions.
- Collaborate closely with product managers, designers, and engineers to integrate user research findings into the product development process.
- Create user archetypes, journey maps, research reports and other deliverables that effectively communicate user insights and pain points.
- Advocate for the user by presenting research findings to stakeholders and influencing product decisions.
- Assist with research operations, including participant recruitment, research tooling, and documentation.
- Stay updated with the latest trends and best practices in UX research
- Develop and promote research programs, platforms, and toolkits that empower other team members to conduct research.
Essential Criteria
- 3+ years senior experience in a user research role.
- Strong understanding of various research methods and when to apply them.
- Experience conducting end-to-end user research, and translating insights into actionable design decisions in a complex, commercial environment.
- Ability to manage multiple priorities and stakeholders in a fast-paced environment.
- Proficiency in using UX research tools for both qualitative and quantitative studies.
- Demonstrable ability to communicate complex concepts in a clear and concise manner to team members and stakeholders.
- A good team player, able to work collaboratively with fellow researchers, designers, product managers, and developers.
Desirable criteria
- Experience with data analysis, statistical modelling, survey design, data visualizations, and relevant data tools.
- Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology or other related field.
- Familiarity with the education technology sector and an understanding of the unique challenges and opportunities within this field.
- Experience in early-stage product development.
- Experience in organizing and leading co-creation workshops or design thinking sessions with diverse stakeholders.
These qualifications are general guidelines for success, however, we understand that not all candidates will have experience in each area. If you have skills and experience that may be transferable to this role and share our passion for our mission and values, we would love to hear from you!
We offer a competitive compensation and benefits package including health, dental, vision, life, and disability insurance. We have a company matching 401(k) savings plan and flexible time off plans.
We are committed to providing a Drug-Free Workplace for all employees.
We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
We're excited to share some BIG news: n2y and Texthelp are teaming up to enhance support for diverse learners and employees! To learn more, check out our press release.